Looking to secure a role that will utilize my skills and my Santander banking background to the fullest. I am a self-motivated individual with a proven ability to work independently, handle simultaneous projects, and meet deadlines. Communication- ensure successful communication by actively listening and probing appropriate questions
*Problem Solving- resolve any uncertainty in a methodical manner
*Team Player- share knowledge and encourage development of others to achieve team goals
*Customer Service- ability to meet the customer's need and cultivate ongoing relationships
Capital market trends
Risk management expertise
Active listening skills
Seasoned in conflict resolution
Strong organizational skill
MS Excel expert
Customer service expert
Adaptive team player
Top sales performer
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Assisted in the managing of the company database and verified, edited and modified members' information.
09/2016 to 05/2017
BouncerKlondike Kates － Newark, Delaware
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement. Investigated calls and complaints involving fire, theft, accident and hazard reports. Checked passes and credentials of persons seeking to enter the property.
09/2015 to 02/1964
Personal BankerSantander Bank － Marcus Hook, Pennsylvania
Provided expert financial advice on mortgage, educational and personal loans.
Performed ceiling maintenance of the treasury management auto-pay product.
Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.
Educated customers on the variety of loan products and available credit options.
Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Adhered to all federal and state compliance guidelines for retail mortgage lending.
Implemented annual performance appraisals for all branch staff.
Developed the annual branch business plan for maximum profitability and effectiveness.
04/2017 to 09/2015
Leasing AgentCopper Beech Townhomes － State College, Pennsylvania
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Conducted apartment tours for potential tenants and answered any questions.
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Taught, promoted and enforced safe work practices among on-site staff.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
02/1964 to 09/2013
Financial Advising InternMacro Advising － York, Pennsylvania
Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
Developed and implemented efficient accounting, financial and operational systems.
Assisted in the modeling, planning and execution of all financial processes.
02/1964 to 07/2013
Sales InternState College Spikes － State College, Pennsylvania
Cold-called prospective customers to build relationship.
Greeted store customers promptly and responded to questions with knowledgeable service.
Completed documentation for product and service sales.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Updated database with customer and sales information.
04/2008 to 08/2012
Head Catering ServerHeritage Hills Golf Resort － York, Pennsylvania
Helped plan, manage, and execute catering events and banquets.
Assisted Customers with superior service.
Demonstrated excellent verbal communication skills in order to fully fulfill customer needs.
Bachelor's degree: Business ManagementPenn State UniversityBusiness Management
Proficient in Microsoft Word, Excell, Powerpoint, and Outlook.