- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
- Customer service-oriented
- Detail-oriented
- Excellent teamwork
- Works well independently
- Strong organizational skills
- Adherence to high customer service standards
- Hiring and recruitment knowledge
| - Team leadership
- Proactive mindset
- Persuasive communication style
- Process improvements
- Critical thinking
- Attention to detail
|
Bottle service Manager, 08/2016 to Current
Sycuan Gaming Center – National City, ,
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Effectively and calmly resolved situations with intoxicated guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Call center rep/Promoted to Admin., 08/2013 to 07/2016
Constellation Energy – City, ,
- Initiated operations improvements to improve overall call center productivity.
- Managed call center from initial start-up to full operational status.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Cross-trained and backed up other customer service managers.
Assitant., 03/2012 to 06/2013
Swinson Realty – City, ,
- Advertised client properties on websites, through social media and in real estate guides.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Created and implemented marketing plans to drive sales.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained a list of properties suited to different needs and budgets.
Security officer , 03/2010 to 01/2013
CSC Security – City, STATE,
Patrolled premises regularly to maintain order and established presence
Monitoring and authorizing entrance of vehicles or people in the property
Removing wrongdoers or trespassers from the area
Maintained a safe environment for all visitors.
High School Diploma: , Expected in 2007
Suitland HS - suitland md,
GPA:
Associate of Science: Business, Expected in 2012
udc - washington dc,
GPA:
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