Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
  • Customer service-oriented
  • Detail-oriented
  • Excellent teamwork
  • Works well independently
  • Strong organizational skills
  • Adherence to high customer service standards
  • Hiring and recruitment knowledge
  • Team leadership
  • Proactive mindset
  • Persuasive communication style
  • Process improvements
  • Critical thinking
  • Attention to detail
Work History
Bottle service Manager, 08/2016 to Current
Sycuan Gaming CenterNational City, ,
  • Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
  • Routinely checked identification of patrons purchasing alcoholic beverages.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Maintained a consistent, regular attendance record.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Call center rep/Promoted to Admin., 08/2013 to 07/2016
Constellation EnergyCity, ,
  • Initiated operations improvements to improve overall call center productivity.
  • Managed call center from initial start-up to full operational status.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Strong leader of customer support staff.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Cross-trained and backed up other customer service managers.
Assitant., 03/2012 to 06/2013
Swinson RealtyCity, ,
  • Advertised client properties on websites, through social media and in real estate guides.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Created and implemented marketing plans to drive sales.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained a list of properties suited to different needs and budgets.
Security officer , 03/2010 to 01/2013
CSC SecurityCity, STATE,

Patrolled premises regularly to maintain order and established presence

Monitoring and authorizing entrance of vehicles or people in the property

Removing wrongdoers or trespassers from the area

Maintained a safe environment for all visitors.

High School Diploma: , Expected in 2007
Suitland HS - suitland md,
Associate of Science: Business, Expected in 2012
udc - washington dc,

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School Attended

  • Suitland HS
  • udc

Job Titles Held:

  • Bottle service Manager
  • Call center rep/Promoted to Admin.
  • Assitant.
  • Security officer


  • High School Diploma
  • Associate of Science

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