Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Customer service-oriented
Detail-oriented
Excellent teamwork
Works well independently
Strong organizational skills
Adherence to high customer service standards
Hiring and recruitment knowledge
Team leadership
Proactive mindset
Persuasive communication style
Process improvements
Critical thinking
Attention to detail
Work History
Bottle service Manager, 08/2016 to Current Sycuan Gaming Center – National City, ,
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Set up storeroom and work areas to allow easy access to stock items.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Call center rep/Promoted to Admin., 08/2013 to 07/2016 Constellation Energy – City, ,
Initiated operations improvements to improve overall call center productivity.
Managed call center from initial start-up to full operational status.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
Strong leader of customer support staff.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Cross-trained and backed up other customer service managers.
Assitant., 03/2012 to 06/2013 Swinson Realty – City, ,
Advertised client properties on websites, through social media and in real estate guides.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Created and implemented marketing plans to drive sales.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained a list of properties suited to different needs and budgets.
Security officer , 03/2010 to 01/2013 CSC Security – City, STATE,
Patrolled premises regularly to maintain order and established presence
Monitoring and authorizing entrance of vehicles or people in the property
Removing wrongdoers or trespassers from the area
Maintained a safe environment for all visitors.
Education
High School Diploma: , Expected in 2007 Suitland HS - suitland md, GPA:
Associate of Science: Business, Expected in 2012 udc - washington dc, GPA:
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