Bonding Agent Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable Bonding Agent with strong ability in Customer Service and Leadership. Offering skills in Microsoft Office, Bailbooks, and other computer programs to provide fast and reliable service to our clients.

  • FAFSA guidelines
  • Financial aid award advisement
  • Information verification
  • Team management
  • Problem resolution
  • Communications
  • Administrative support
  • Customer service
  • MS Office
Bonding Agent, 08/2017 to Current
Iqor Charlotte, NC,
  • Processed financial aid documents and completed basic verification of information.
  • Received and posted payments to bond accounts.
  • Used Bailbooks to track prospect information.
  • Provided one-on-one counseling to clients regarding payment plan options and requirements.
  • Demonstrated understanding of and adherence to federal and state regulations for bonding processes.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered multi line calls for the support center to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Maintained updated bonding knowledge through yearly training.
  • Handled all delegated tasks, including bonding in multiple counties, leading night shift task, and being on call for four counties.
Collections Agent, 06/2016 to 08/2017
Hca Boise, ID,
  • Upheld privacy and security requirements established by Farmers Home Furniture regulatory agencies.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Acquired credit reporting data for new and existing customers.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Resolved billing discrepancies and customer credit issues.
  • Placed outbound collections calls daily to approximately 75 accountholders.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Updated account status records and collection efforts.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Resolved balance errors using accounting software.
Security Officer, 06/2015 to 06/2016
Bloom Energy Austin, TX,
  • Monitored 26 security cameras and fire, building and alarm systems.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Patrolled internal and external tours to ensure safety of employees and visitors.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Checked and secured four department entrances over three times daily.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Sales Associate, 01/2014 to 06/2015
Farmers Home Furniture City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 10-20 customers per day by responding to inquiries and locating products.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Prepared cash deposits up to thousands of dollars with zero discrepancies.
  • Assisted customers by finding needed furniture items and checking inventory for items at other locations.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Communicated with customers via outbound calls in regards to sales and promotions.
Education and Training
High School Diploma: , Expected in 05/2013
Gordon Central High School - Calhoun, GA,
  • First Aid/CPR
  • Certified as a bonding agent in the state of Georgia.

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Resume Strength

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Resume Overview

School Attended
  • Gordon Central High School
Job Titles Held:
  • Bonding Agent
  • Collections Agent
  • Security Officer
  • Sales Associate
  • High School Diploma

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