boh back of house associate resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Continuous Improvement
Team Collaboration
Punctual and Reliable
Dedicated Work Ethic
Basic Recordkeeping
Cash Register Operations
Pricing and Markdowns
Problem Solving
Complaint Resolution
Merchandise Packaging
Fitting Room Oversight
Product Knowledge
Money Management
Point of Sale Software
45 wpm Typing Speed
Upselling Products and Services
Data Entry
Customer Retention Strategies
Call Center Operations
Retail Sales Customer Service
Experience
05/2022 to 03/2023BOH (Back of House Associate)Service Corporation International | North Hollywood, CA,
Maintained order and cleanliness of work areas to conform with health codes.
Work in a team work environment
Assisted customer with receiving merchandise in dressing rooms
Acquired new skills to support team and further accommodate customer needs.
Helped other staff members complete job tasks during peak times to keep things prepared for customers in dressing rooms.
Performed workstation prep prior to shift start.
10/2019 to 03/2020Floor SupervisorMacys Department Store | City, STATE,
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Delegated tasks appropriate to individual employees to provide development opportunities.
Taught junior employees proactive strategies to meet operational and sales goals.
Organized and updated schedules to optimize coverage for expected customer demands.
Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
Worked directly with store manager to verify achievement of sales, retention and quality targets.
Monitored store customer service interactions to identify sales opportunities within all transactions.
Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
10/2012 to 12/2019Window ClerkUnited States Postal Service, USPS | City, STATE,
Received deliveries, scanned packages and updated orders in internal database.
Examined packages and goods for damage and notified vendors of replacement needs.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Tracked inventory and conducted cycle counts to maintain accurate records.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Located items for customers and helped complete purchases by processing payments with POS system.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Remained aware of surroundings and secured cash to minimize loss potential.
Counted and balanced cashier drawers.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers promptly and responded to questions.
Interacted with over 100 customers daily.
02/2010 to 10/2012United States Postal Service Customer Service Rep | City, STATE,
Help customers fill out change of address forms and reports for lost or stolen mail.
Operated mail processing equipment and manually sorted mail.
Processed payments and handled cash using point of sale (POS) computer system.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Educated customers on special pricing opportunities and company offerings.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Improved customer service wait times to mitigate complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Education and Training
Expected in 06/2024 to to Bachelor of Science | NursingLos Angeles Southwest College, Los Angeles, CAGPA:
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