Accomplished Body Shop Manager bringing 27+ years of experience working in collision repair industry, specializing in excellent customer service. Possesses developed leadership qualities to motivate and direct team and meet challenges in both shop and office.
Skills
Training and coaching
Sales and promotional strategies
P&L management
Documentation and reporting
Planning and coordination
Invoice generation
Organization
Problem resolution
Business operations
Insurance billing
Inventory management
Customer service
Supervision
Education and Training
Volunteer State Community CollegeGallatin, TNExpected in – –:General Studies - GPA:
Experience
Cox Enterprises - Body Shop Manager Edmond, OK, 06/2020 - Current
Greeted customers in friendly, professional manner, taking time to answer questions.
Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Wrote complete and accurate cost estimates for labor and parts.
Communicated effectively with insurance companies, documenting in detail each process of repair.
Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
Coordinated and supervised 9 shop and field service technicians and assigned tasks and work orders.
Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
Cox Enterprises - Body Shop Manager Fairfax, VA, -
Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Administered Parts Trader and OPS Trax order systems to ensure accuracy and completeness of service invoicing and parts ordering.
Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
Directed day-to-day operations, including maintenance, equipment functionality and financial management.
Cultivated strong relationships with insurance company representatives and parts vendors, community groups and to drive business development initiatives.
Implemented business development, customer service and maintenance strategies resulting in increased production yield.
Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
Coordinated and supervised 8 shop technicians and assigned tasks and work orders.
Greeted customers in friendly, professional manner, taking time to answer questions.
Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
Wrote complete and accurate cost estimates for labor and parts.
Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
Communicated effectively with insurance companies, documenting in detail each process of repair.
Milton Cat - Assistant Body Shop Manager Olean, NY, -
Distributed vehicle parts to technicians for replacement on in-shop vehicles.
Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Monitored parts and materials storage area and maintained stock replenishment and organization.
Received new inventory orders and verified completeness and accuracy.
Evaluated vehicle schematics to assess required parts and order accordingly.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved operations by working with team members and customers to find workable solutions.
Answered over 30 calls per day to answer customer questions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Trickett Honda - Parts Counter Sales Representative City, STATE, -
Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
Took close to 400 orders per week worth combined total of $25,000 over telephone and in person.
Assisted over 300 customers weekly in finding parts for individual needs.
Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Kept parts neatly stacked and ready for purchase to boost sales.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Additional Information
3/1988-4/1991= E-4(P) Military Ranking in U.S. Army
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