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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Service-driven Body Shop Manager bringing 43 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.

Skills
  • Verbal and Written Communication
  • Problem Anticipation and Resolution
  • Assignment Delegation
  • Performance Assessment
  • Administrative Management
  • Quality Assurance
  • Supplier Monitoring
  • Mathematical Calculation and Reasoning
  • Department Oversight
  • Decision Making
  • Finance and Accounting Oversight
  • Customer Service Management
  • Recruitment and Hiring
  • Records Organization and Management
  • Customer Relations
  • Inventory Tracking and Management
  • Money Handling
  • Price Structuring
  • Desktops, Laptops and Mobile Devices
  • Waste Management and Reduction
  • Database Maintenance
  • Payroll Administration and Timekeeping
  • Deadline Management
  • Financial Statement Review
Education
Shades Valley High School Homewood, AL, Expected in 05/1978 High School Diploma : - GPA :
Work History
Asbury Automotive - Body Shop Manager
Grapevine, TX, 04/2021 - Current
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Supervise of detail operation consistent that include dents, filled in cracks and painted car exteriors to restore appearance and condition.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Established relationships with numerous automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Directed and supervised 11 employees in all areas of body shop, managing individual productivity and performance.
  • Used CDK program to prepare and manage annual operating budget of body shop.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
  • Coordinated and supervised 11 shop and field service technicians and assigned tasks and work orders.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
Denali Advanced Integration - Office Manager
Fort Wayne, IN, 01/1997 - 03/2021
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Sourced vendors for special project needs and negotiated contracts.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Wisenbaker Builder Services - Estimator
Houston, TX, 06/1988 - 01/1997
  • Prepare estimates for automotive work.
  • Prepared material orders to complete projects on time and within budget.
  • Calculated measurements, to create proposals and process work orders.
  • Communicated with vendors on orders for paint and bodyshop with given updates to customers.
  • Coordinated and scheduled all repair orders to achieve project scopes of work.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
Tucker Paint And Body - Painter Laborer
City, STATE, 08/1979 - 05/1988
  • Covered surfaces with cloth and plastic to protect from paint drops.
  • Used spray guns to paint surfaces.
  • Applied primers or sealers to prepare new surfaces of metal, for finish coats.
  • Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
  • Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
  • Maintained optimal stock levels of inventory to guarantee timely availability of products.
  • Hammered out minor body dents and dimples using bumping hammer.
  • Use of spray guns to spray specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
  • Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Held or positioned spray guns to direct spray onto articles.
  • Optimized paint adhesion with proper primer application.
  • Custom mixed colors to match customers' desired color.
  • Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
  • Organized safe and compliant disposal of hazardous materials to protect team members and local environment from damage.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Primed, painted, auto surfaces.
  • Maintained equipment functionality with inspections, disassemblies and cleaning of component parts.
  • Coordinated new paint coats with either original manufacturer color specifications or current conditions.
  • Met exacting tolerances when sanding and sealing final finishes.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Prepared and applied stencils, computer-generated decals or other decorative items to finished products.

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Resume Overview

School Attended

  • Shades Valley High School

Job Titles Held:

  • Body Shop Manager
  • Office Manager
  • Estimator
  • Painter Laborer

Degrees

  • High School Diploma

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