Service-driven Body Shop Manager bringing 43 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Skills
Verbal and Written Communication
Problem Anticipation and Resolution
Assignment Delegation
Performance Assessment
Administrative Management
Quality Assurance
Supplier Monitoring
Mathematical Calculation and Reasoning
Department Oversight
Decision Making
Finance and Accounting Oversight
Customer Service Management
Recruitment and Hiring
Records Organization and Management
Customer Relations
Inventory Tracking and Management
Money Handling
Price Structuring
Desktops, Laptops and Mobile Devices
Waste Management and Reduction
Database Maintenance
Payroll Administration and Timekeeping
Deadline Management
Financial Statement Review
Education
Shades Valley High SchoolHomewood, AL, Expected in 05/1978 ā āHigh School Diploma: - GPA:
Work History
Asbury Automotive - Body Shop Manager Grapevine, TX, 04/2021 - Current
Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
Supervise of detail operation consistent that include dents, filled in cracks and painted car exteriors to restore appearance and condition.
Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
Examined damaged vehicles to determine degree of structural and mechanical damage.
Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Established relationships with numerous automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
Stocked shop with equipment, parts and other resources to promote timely service.
Implemented business development, customer service and maintenance strategies resulting in increased production yield.
Directed and supervised 11employees in all areas of body shop, managing individual productivity and performance.
Used CDK program to prepare and manage annual operating budget of body shop.
Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
Coordinated and supervised 11 shop and field service technicians and assigned tasks and work orders.
Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Supervised and managed shop operations and tasks.
Denali Advanced Integration - Office Manager Fort Wayne, IN, 01/1997 - 03/2021
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Sourced vendors for special project needs and negotiated contracts.
Oversaw quality control and productivity rates to increase revenue and production times.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
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