LiveCareer-Resume

body shop manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Skills
  • Team building and leadership
  • Supervision and training
  • Schedule management
  • Recruiting and hiring
  • Exceptional problem solver
  • Calm under pressure
  • CPR/First Aid certified
  • Planning and coordination
  • Issue and conflict resolution
  • People skills
  • Decision-making
  • Communication
  • Reliable and trustworthy
Experience
Body Shop Manager, 10/2016 - Current
Asbury Automotive Dallas, TX,

I hold multiple titles under my employment at Full Tilt Auto Body & Collision. My other titles include, Massachusetts Licensed Auto Damage Appraiser, Office Manager, Parts Manager and Lead Administrative Assistant. My duties for all these positions include the following:

  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Managed building access by supplying key cards to employees and visitors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries.
  • Directed day-to-day operations, including maintenance, equipment functionality and financial management.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, and support customer satisfaction objectives.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
  • Implemented business development, customer service and maintenance strategies resulting in increased production.
  • Cultivated strong relationships with insurance company representatives and auto parts vendors.
  • Managed multiple office employees and automotive technicians.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
  • Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Greeted customers in friendly, professional manner, taking time to answer questions.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Took photographs and wrote detailed summaries to document damage.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Determined salvage value for total-loss vehicles.
  • Managed heavy workload of many ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Received, examined and reshelved returned parts.
Tow Truck Dispatcher, 11/2014 - 07/2019
Outlets At San Clemente San Onofre, CA,
  • Supervised driver dispatching, route planning and vehicle tracking for multiple drivers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Tracked call logs and shift data to enter into computer system.
  • Communicated with individuals within inbound call center setting to complete dispatch support for roadside assistance calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Emergency Dispatch Supervisor, 04/2014 - 04/2017
American Medical Response City, STATE,
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch EMS while tracking data in real-time.
  • Dispatched calls to relevant medical response personnel depending on individual call situations.
Security Supervisor, 10/2012 - 04/2014
C&S Wholesale Grocers Inc. City, STATE,
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Developed and implemented training methods to promote improved officer performance.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Trained new security officers on safety protocols and company standards.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Supervised property entrances and exits and monitored employee safety.
  • Vehicle Searches
  • Led security team and contributed to on-call shifts.
  • Demonstrated ability to think fast and remain calm under pressure.
Education and Training
Reserve Police Officer: Law Enforcement, Expected in 01/2021
-
WMCOPA Basic Reserve Intermittent Police Academy - Palmer, MA,
GPA:
Status -
MA Licensed Auto Damage Appraiser: Auto Damage Appraising, Expected in 09/2019
-
Springfield Technical Community College - Springfield, MA,
GPA:
Status -
High School Diploma: , Expected in 06/2011
-
Easthampton High School - Easthampton, MA,
GPA:
Status -

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Resume Overview

School Attended

  • WMCOPA Basic Reserve Intermittent Police Academy
  • Springfield Technical Community College
  • Easthampton High School

Job Titles Held:

  • Body Shop Manager
  • Tow Truck Dispatcher
  • Emergency Dispatch Supervisor
  • Security Supervisor

Degrees

  • Reserve Police Officer
  • MA Licensed Auto Damage Appraiser
  • High School Diploma

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