Body Shop Manager Resume Example

I hold multiple titles under my employment at Full Tilt Auto Body & Collision. My other titles include, Massachusetts Licensed Auto Damage Appraiser, Office Manager, Parts Manager and Lead Administrative Assistant. My duties for all these positions include the following:

• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Managed building access by supplying key cards to employees and visitors.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Greeted visitors or callers daily to handle inquiries.
• Directed day-to-day operations, including maintenance, equipment functionality and financial management.
• Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, and support customer satisfaction objectives.
• Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
• Implemented business development, customer service and maintenance strategies resulting in increased production.
• Cultivated strong relationships with insurance company representatives and auto parts vendors.
• Managed multiple office employees and automotive technicians.
• Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
• Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
• Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
• Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
• Hired and trained technicians, monitoring and evaluating job performance.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Greeted customers in friendly, professional manner, taking time to answer questions.
• Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Appraised wide range of vehicles, including vans, light trucks and passenger cars.
• Assisted customers with setting up rental cars for duration of repairs.
• Took photographs and wrote detailed summaries to document damage.
• Used strong communication skills to negotiate final damage estimates and shop repair costs.
• Documented vehicle damage and condition by taking meticulous notes and photographs.
• Determined salvage value for total-loss vehicles.
• Managed heavy workload of many ongoing cases thanks to strong organizational, time management and collaboration skills.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Established individual parts inventory levels to balance stock for maximum inventory turns.
• Received, examined and reshelved returned parts.