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Body Shop Manager Resume Example

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BODY SHOP MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Training and coaching
  • P&L management
  • Sales and promotional strategies
  • Training and Development
  • Team building and leadership
  • Operational improvement
  • Relationship development
  • Administrative support
  • Customer service
  • Supervision
  • First Aid/CPR
  • Communications
Experience
Body Shop Manager|Henderosn Chevrolet - Henderon, KY|06/2017 - 09/2020
  • Coordinated and supervised shop and technicians and assigned tasks and work orders.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Administered CCCone order system and CCCone, MitchealConnect, and CDK to ensure accuracy and completeness of service invoicing.
  • Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
  • Greeted customers in friendly, professional manner, taking time to answer questio
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Cultivated strong relationships with insurance company representatives, vendors, community groups and media outlets to drive business development initiatives.
  • Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Scheduled preventative and corrective maintenance on all rental equipment.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate and support customer satisfaction objectives.
  • Directed day-to-day operations, including maintenance, equipment functionality and financial management.
  • Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
Farm Equipment Operator|Parrish Shop & Sales LLC - Henderson, KY|03/2015 - 06/2017
  • Operated a wide variety of tools and equipment associated with farming.
  • Performed inspections and made Dailey, quarterly and yearly repairs on tractors and other equipment.
  • Worked long days and night during planting and harvest seasons.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Operated alone on most day to day operations ensuring that all task were compleat. Allowing smooth daily operations.
Infantry Squad Leader|United States Army - Fort Campbell, KY|08/2006 - 01/2014
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Maintained over $ 10 million in equipment with no loss.
  • Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
  • Oversaw daily command for squad of 8+ soldiers, demonstrating strong moral character, intellect and respect.
  • Managed 0ver 100 personal during training exercises and battle drills.
  • Used active listening and effective communication to alleviate issues between personnel members.
  • Trained extensively on battle drills, weapons systems, communication equipment and advance in both rank and skill level.
  • Formulated and led unit through offensive operations, including organizing mortar assaults and tasking assault units.
  • Operated in more than 500 arms combat patrols on foot and in vehicles.
  • Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
  • Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
  • Processed prisoners of war and captured documents.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Coordinated operations with armor, artillery and air support units.
  • Managed 9 soldiers in combat operations and tactical guidance to ensure optimal productivity.
Education and Training
Henderson County High School||Henderson, KY|05/2004High School Diploma
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Resume Overview

Companies Worked For:

  • Henderosn Chevrolet
  • Parrish Shop & Sales LLC
  • United States Army

School Attended

  • Henderson County High School

Job Titles Held:

  • Body Shop Manager
  • Farm Equipment Operator
  • Infantry Squad Leader

Degrees

  • High School Diploma

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