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Bodily Injury Claims Supervisor Resume Example

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BODILY INJURY CLAIMS SUPERVISOR
Professional Summary

Bodily Injury Supervisor and outstanding performer in training, developing, and cultivating excellent employees in negotiation effectiveness and efficient resolution within the auto insurance industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of property & casualty insurance. Recognized for inspiring team members to excel and encouraging creative work environments.

Skills
  • Effectively communicate and provide a compelling vision to develop buy-in and create an outstanding team environment.
  • Possess excellent investigative, analytical, organizational, and decision-making skills.
  • Superior skills in negotiation and excellent customer service.
  • Time management, planning and multi-tasking skills
  • Excellent skills with MS Office programs including Powerpoint, Outlook, and Word, One Note and Excel.
  • Demonstrates initiative, innovation and drive for results through complex decision making. Ability to prioritize and meet deadlines. Have excellent follow-up and follow-through ski
Work History
  • Bodily Injury Claims Supervisor
  • Company Name
  • City, State
  • July 2017 to Current
  • Ensure the timely investigation and handling of claims including coverage determination and timely settlement offers or rejections are made according to state statutes, regulatory requirements and company guidelines resulting in 1st quartile performance.
  • Establish, recommend, approve and monitor case reserves and settlements on bodily injury claims and pre-litigation files which has direct impact on company's profitability.
  • Evaluate skills, deficiencies and training needs of personnel by review of audit results, management reports and observation of day to day work habits. This allows me to take necessary steps through training, education and development to ensure continued improved personnel performance, job knowledge and skills resulting in compensation increases and promotions.
  • Ensure the timely investigation and handling of claims including coverage determination and timely settlement offers or rejections are made according to state statutes, regulatory requirements and company policy which has aided company in a reduced Average Loss Payment directly impacting DFW market Sectors insurance sales an growth.
  • Regional Performance Monitoring Supervisor
  • Company Name
  • City, State
  • July 2014 to June 2017
  • Performed audits of moderately complex areas and processes, including state legal and regulatory compliance audits, requiring application of specialized knowledge gained through experience and insurance study.
  • Summarized audit results, prepared and produced written reports as well as verbally communicated audit results to management hierarchy to include managers, directors, assistant vice president, and regional vice president.
  • Prepared written reports and oral briefings for senior leaders concerning significant findings that cover the conditions discovered, their cause and effect, and the resulting recommendations to address any errors, inefficiencies, knowledge gaps, and process improvements.
  • Analyzed audit data and made recommendations to the Regional Training department on process, policies, and company guidelines in which further training would be needed.
  • Developed training material and provided training to multi-level claims to include adjusters, supervisors, as well as managers.
  • Developed quarterly reports, action plans, and assisted in developing, implementing, executing, and auditing to company's yearly business plan presented to company officers.
  • Claims Adjuster
  • Company Name
  • City, State
  • January 2010 to August 2014
  • Handled all aspects of claim settlement including investigation, communication (verbal and written), negotiation and resolution.
  • Conducted thorough coverage and liability investigations to arrive at fair and amicable settlements, which include both Property Damage and Bodily Injury handling that are both Attorney represented as well as Non-attorney represented claims.
  • Named Customer Service Survey Adjuster of the year due to excellent customer service ratings coupled with 1st quartile metric based performance.
  • Read, analyzed and interpreted insurance policies and endorsements, applicable state and local statutes, case law, bulletins/decisions and appropriately applied to claims situations for proper handling.
  • Provided direct guidance, handling, authority and plan of action to legal counsel to assist with the defense of lawsuits filed against our insureds.
  • Attended mediations and trials, negotiating directly with attorneys and mediators, assisting with voir dire jury selection, and overall defense strategy.
Education
  • Bachelor of Arts - Philosophy
  • Agnes Scott College
  • City, State
  • May 2009

Completed Bachelor's of Arts in Philosophy with focus on English and Early Childhood Education.

License/Certifications
  • Property & Casualty Insurance adjuster license in Texas, Wyoming, New Mexico, and Oklahoma.
  • Yellow and Green Belt Lean Six Sigma Certification.
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Resume Overview

School Attended

  • Agnes Scott College

Job Titles Held:

  • Bodily Injury Claims Supervisor
  • Regional Performance Monitoring Supervisor
  • Claims Adjuster

Degrees

  • Bachelor of Arts - Philosophy

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