forward to leverage my experience in the Airlines, Service Industry, I have a
rich experience as a Cabin Crew and airlines service training in leading airlines of UK
Virgin Atlantic , India Jet Airways. I have also worked as an on-board coach,
mentor to cabin and ground staff. During my tenure I have been trained and
certified as a
senior customer services coach.
Having worked on the ground
and upper class cabin handling the airlines elite passengers/customer base, the
job entailed performing under stressful conditions with poise, leveraging experience and learning through
extensive training at large airports, training facilities like Indira Gandhi, Heathrow, Gatwick
airports, have gained fine skills of customer services , sales, safety, staff
management and issue resolutions
Working with different
nationalities has given me the valuable exposure to various culture,
and has made me comfortable
in working in a diverse environment, as a team player, resolving
situations and planning for
a smooth flow of passengers and comfort.
Effective Communication skills
Focus on Diverse responsibilities
Skilled for Multi-tasking
Staff Training and Development
Airlines Safety Trained
Onboard Crew Coach
Seasoned Senior International Airlines crew
Valid U.S. Work Visa
Have been awarded multiple commendations for
service provided both at Virgin Atlantic(UK) and
Jet Airways(India). Promoted as a Senior
Cabin Crew serving Elite passengers in Upper Class .Promoted as On Board
08/2009 to 05/2015
Board of Director-CommunicationsBharati Manila Expat Women Association － Manila, Philippines
Bharati Manila Expat Women Association in the Philippines is a charitable organization registered with Embassy of India in Manila.
Headed as Board of Director -Communications,working closely with Ambassador of India.
Wrote and edited company emails and newsletters .
Devised optimal communications strategies to reach target audiences.
Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
Helped give platform to expats to showcase their talents in performing,visual or culinary arts and kids to participate in Indian dances/festivities while overseas
Organized biggest event in Manila and invited celebrities to perform.
Held lot of charity events.
06/2003 to 02/2009
On-Board coach /Senior Cabin CrewVirgin Atlantic Airways － New Delhi, New Delhi
Worked as an On board coach in UK's number one
Airline as a mentor who along with the basis principal
responsibilities would lead through examples and guide the
fellow and Junior crew members.
been awarded the certificate for undergoing the
intensive training to become a Senior cabin crew,which meant working in
the Upper Class Cabin/Business Class Cabin, handling the airlines most elite passengers even under stressful conditions with poise
as a Junior cabin crew and through training and experience learnt the fine skills
of handling people from different nationalities,culture and expectations.
over the time to be exceptionally comfortable in working as a team with people
with different nationalities like Britishers,Australians,UAE,Indians…etc
found it very comfortable in
communicating with my fellow staff.
undergone all my training programs of
fine interpersonal skills,first aid,high service standards and about the fleet
Airbus A340-300/600 in London under an exceptionally inspiring,motivating,professional and friendly team of trainers.
co ordinated between the crew and the management in India and London as one point of contact while handling office
duties during my pregnancy.
Enforced safety and security measures and protected sensitive zones by following safety procedures.
Instructed passengers on all safety and emergency procedures and answered any questions.
Monitored compliance with size limitation guidelines for the carry-on baggage program.
Updated the flight attendant manual and briefed fellow staff on changes which were made in National language.
Addressed passenger concerns about delays and connecting flights by coordinating with ground staff,making announcements and informing the flight deck crew.
05/2000 to 05/2003
Cabin CrewJet Airways － New Delhi, New Delhi
as a crew member for about three years in India's number one Airline.
extensive training in soft skillls in handling high profile customers( politicians/ bollywood stars)
Taken rigorous training in first aid,fleet Boeing 737, new generation aircrafts and high service standards.
to work under all circumstance which included odd hours, extended hours of
duty with a calm attitude.
to handle problems in a very
Always empathized and exceeded the expectations of the customers.
Bachelors of Commerce,Business Organization,Economics,Accounting,Delhi University － New Delhi, New Delhi, India
Completed my Bachelors of commerce and obtained knowledge about --- ---Business organization
Human Resource Management
Diploma in Airlines,Travel and Tourism: Airlines/TourismIndia International Trade Center － New Delhi, New Delhi, India
Completed IATA authorized Diploma in the Airlines and Travel industry and learnt in-depth about
-Travel /Holiday planning
-How Airline/Travel industry works
- Communication and customer service skills
-Travel and transportation planning
Certificate in Computerized Reservation System,TicketingIndia International Trade Center － New Delhi, New Delhi, India
Completed IATA authorized Certificate course in Computerized Reservation System Amadeus and gained knowledge about
-Fundamental Skills in Journey Pricing and Ticketing
-Global Distribution Systems Fares and Ticketing - AMADEUS
-Passenger Fares and Ticketing
-Selling and Managing Airline Reservations and Travel in Amadeus
-How to build a complete Passenger Name Record (PNR)
-Fare quotes, pricing & ticketing
Diploma in High Definition beauty and Fashion make-up: Make- up ArtistHD Makeup Studio and Academy － Manila, Manila, Philippines
Gave my passion a professional touch by getting trained as a Professional High Definition Make-Up Artist under the supervision of highly trained teachers and learnt HD make-up
Place of Birth: New Delhi,India
Date of Birth: 8th August ,1979
Present Resident in Naperville,Illinois
Status: Married with 2 children (ages 5 and 9)
Hobbies: International Travel, Running,Reading ,driving
-Enthusiastic people person,
-Great organizational skills
-Good communication skills
-Excellent interpersonal skills
-Strategic and Tactical
-Good Time management skills
Groomed to work under all circumstance which included odd hours ,extended hours of duty etc with a calm attitude.
Learnt to handle problems in a very professional way. Always had an attitude to empathize and meeting and exceeding the expectations of the customers
Bachelors of Commerce,Business Organization,Economics,Accounting, Diploma in Airlines,Travel and Tourism : Airlines/Tourism Certificate in Computerized Reservation System,Ticketing Diploma in High Definition beauty and Fashion make-up : Make- up Artist
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