Microsoft Office Suite (Excel, PowerPoint, Word, Access, Outlook, and Office 365) Blackboard and Apple's OS X operating system.
08/2011 to 05/2012
Blackboard Graduate AssistantThe College of Saint Rose － Albany, NY
Assisted with routine Blackboard system administration functions.
Provided end-user support to technical and non-technical users.
Created, published, and uploaded content for Saint Rose's Blackboard website.
Reported directly to the Blackboard Administrator and worked on projects as assigned.
06/2011 to 01/2016
Group Employee Benefits CoordinatorNew York Council of Nonprofits － Albany, NY
Administered and coordinated health, dental, vision, and life insurance plan services provided to NYCON participating member agencies and NYCON employees.
Developed, implemented, and analyzed procedures and practices to facilitate optimal third-party administration of the plan.
Created and cultivated client and provider relationships.
Proactively communicated with clients and providers on a frequent basis to develop effective relationships.
Submitted and processed employee benefit enrollments, terminations, and Cobra information to insurance carriers.
Scheduled and oversaw annual open enrollment for members and employees.
Efficiently processed on-demand requests and life events.
Prepared year-end reporting and statics for NYCON members and employees.
Participated in internal and external payroll and benefits audits.
On boarded new employees and explained the employee benefits to them.
Participated as a staff member of the Programs Services and Policies (PSP) board committee.
Ensured compliance of relevant legal and NYCON policy requirements.
Kept all data private and adhered to HIPAA and ERISA requirements.
Served as liaison between member agencies and insurance carriers, troubleshooting areas including eligibility, specific health care needs, and emergency care.
Responded to member inquiries and concerns relating to plan type, eligibility, and coverage.
Responded to and educated member agencies on health care reform, state and federal regulations as they pertain to our plan administration.
Provided member agencies with any/all information relative to changes in NYCON plans during the open enrollment (or other times) period each year, regarding rates, co-pay, prescription, participating facilities, etc.
Responsible for the setup of all new groups/clients, collecting paperwork, signatures, database set up, informing carriers, accountant, etc.
Placed collection calls to member agencies facilitating payment and resolved issues, as well as monitored the impact of the liability to the plan and NYCON.
Marketed NYCON administered health, dental, vision, and life insurance plans or any other products/programs developed.
Analyzed client database over periods of time for trends in customer participation by carrier or program.
Made recommendations for plan changes based on data and customer communication.
Resolved challenges from the prior benefits year and anticipate future challenges.
Worked closely in a team-based environment with CS Plus staff, NYCON's subsidiary and broker of record, on plans, participation, etc.
04/2009 to 01/2011
Licensed Real Estate SalespersonPrudential Manor Homes － Niskayuna, NY
Represented both buyers and sellers interests in the sale of residential properties throughout the Greater Capital Region.
Matched clients' needs with the appropriate property and provided exceptional service.
Actively communicated with attorneys, mortgage consultants, home inspectors, and appraisers on behalf of clients to coordinate closing on the purchase/sale of their homes.
Promoted sales of properties through advertisements, open houses, Internet, and the Multiple Listing Service.
Performed market research and analysis.
Created and implemented my own marketing techniques.
Developed a personalized approach used to offer housing solutions tailored to each client's individualized needs.
Maintained a relationship after the sale to ensure an ongoing relationship.
07/2008 to 03/2009
Trust Processing ClerkNew York State Association for Retarded Children － Delmar, NY
Calculated clients' current balances, and assembled disbursements to go to the bank.
Reviewed and processed clients' disbursements requests.
Took incoming calls and placed outgoing calls regarding the status of clients' trust accounts.
Educated and assisted clients in the qualifications, rules, and procedures involved in the NYSARC Trust process.
Master of Business AdministrationThe College of Saint Rose － Albany, NYGPA: GPA: 3.79/4.0GPA: 3.79/4.0
Bachelor of Science: Marketing & ManagementSiena College － Loudonville, NYMarketing & Management
Society for Human Resource Management (January 2013 - Present) Capital Region Human Resource Association (January 2013 - Present) Delta Mu Delta, The College of Saint Rose Iota Gamma Chapter (April 2013 - Present) Capital Alliance of Young Professionals (August 2013 - Present) Women at Work (March 2016 - Present)
accountant, advertisements, Apple, approach, benefits, closing, content, client, clients, database, emergency care, insurance, legal, market research and analysis, marketing, Access, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, Word, OS, operating system, PSP, payroll, Policies, reporting, sales, system administration, user support, troubleshooting, type, vision, website, year-end
New York State Licensed Life, Accident, & Health Broker (July 2012- Present)
New York State Licensed Real Estate Sales Person (April 2009 - April 2011)