Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends.
Accomplishments
Scored in the 90th percentile on CPC exam
Recognized and featured as contributor and reviewer of the 4th edition of Medical Record Auditor
Supervised team of 25 staff members.
Skills
Process improvements
Coaching and mentoring
Effective leader
Client account management
Recruitment
Training and development
Project Management
Employee scheduling
Relationship building
Employee reviews
Staff training/development
Collections understanding
Training and mentoring
Work History
Billing Operations Manager, 01/2016 to Current Alto Pharmacy – Austin, TX,
Created new standard operating procedures improving billing accuracy and cash flow.
Reviewed billing problems, researched issues and resolved concerns.
Worked with customers to develop payment plans and bring accounts current.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Conducted performance reviews and implemented improvement plans.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Kept vendor files accurate and up-to-date to expedite payment processing.
Generated accounts payable reports for management review to aid in financial and business decision making.
Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Generated financial statements and reports detailing accounts receivable status
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number] %.
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action] .
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Increased sales by $ [Amount] by establishing goals, overseeing performance and [Action] .
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Senior Medical Biller, 03/2012 to 12/2015 CRT Medical Systems – City, STATE,
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Prepared billing statements for patients and verified correct diagnostic coding.
Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
Maintained current accounts through aged revenue reporting.
Devised new methods to make workflows more efficient and brought suggestions to attention of [Job title] .
Researched and followed up on denied insurance claims.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Drove operational improvements which resulted in savings and improved profit margins.
Implemented new coding procedures that reduced mistakes by [Number] % and simplified processes.
Communicated with insurance providers to resolve any denied claims and resubmit.
Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Public Health Dietician , 03/2008 to 02/2012 Oakland County Health Division – City, STATE,
Led presentations at media events on program successes and progress.
Spearheaded program to promote healthy development of children with focus on nutrition.
Met with members of public and local leaders at various community events and discussed ways to reduce illness, food contamination and obesity.
Implemented multi-year project addressing child maltreatment and malnutrition.
Reviewed patient records for unusual issues, cluster infections, and known pathogens so that outbreaks could be remedied quickly.
Collected, organized and disseminated quality data from multiple sources, including health plans, hospitals, providers and government entities to appropriate individuals.
Developed and streamlined systems for monitoring and tracking program effectiveness.
Supervised performance of [Number] clinical staff, identifying areas requiring immediate improvement.
Designed educational materials used to inform policymakers and community stakeholders.
Assumed responsibility for agency in absence of director.
Designed client satisfaction surveys, preserving confidentiality of participants and program information.
Education
Masters : Health Administration, Expected in 06/2009 Oakland University - Rochester, GPA:
Bachelors: Dietetics, Expected in 01/2007 Madonna University - Livonia, MI GPA:
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