Billing Manager/ Office Administrator Resume Example
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BILLING MANAGER/ OFFICE ADMINISTRATOR
Career Overview
Energetic and reliable Office Manager/Medical Biller skilled with working with a diverse group of people. Results-oriented professional with excellent organization, communication and relationship-building skills.
Skill Highlights
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Core Accomplishments
- Reporting
- Updated and maintained client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity.
- Maintained status reports to provide President/Vice President with updated information for account receivable projects
- Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Administration
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Medical Records
- Reviewed medical records for completeness, assembled records into standard order and insured all necessary information was in electronic medical record.
- Data Preparation
- Prepared medical records packets for Attorneys and insurances for review of procedures and fees/services justification.
Professional Experience
02/2009
American Senior Communities - Auburn , INBilling Manager/ Office Administrator
Coordinated all department functions for team of 8 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between Attorneys and Elite. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Supervised and trained front desk, billing and collection staff. Implemented updated online collection procedures for payment, increasing on-time payments. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Maintained efficiency throughout billing/ collections through many new implementation phases. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Consistently ensured proper coding, sequencing of diagnoses and procedures. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Thoroughly reviewed remittance codes from EOBS/AR's.
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06/2007 - 02/2009
Five Points Healthcare - Ponte Vedra , FLMedical Secretary Patient Care Coordinator
Recorded and filed patient data and medical records.Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for therapy procedures to be performed by Physical Therapists
American Senior Communities - Salem , INCertified Nursing Assistant
Provided quality personal care within the home setting. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming
04/2006 - 04/2009
Bayada Nurses - City , STATECNAAssisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
01/2005 - 01/2006
Cortland Place Nursing Center - City , STATECertified Nurssing AssistantAssisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
04/2002 - 01/2005
Cra-Mar Meadows - City , STATECertified Nursing AssistantAssisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
Education
April 2006
Gibbs CollegeCity, StateAssociate: Science Medical Office AdministrationScience Medical Office Administration
September 2000
Coventry High School West Bay Vocational CenterCity, StateLicense as Certified Nursing Assistant
Skills
CPT coding, medical billing/collections, ICD-9/ICD-10, patient care, accounts receivable, exceptional customer service, detail oriented, vast knowledge of insurance regulations, deadlines and appeals process.
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Resume Overview
School Attended
- Gibbs College
- Coventry High School West Bay Vocational Center
Job Titles Held:
- Billing Manager/ Office Administrator
- Medical Secretary Patient Care Coordinator
- Certified Nursing Assistant
- CNA
- Certified Nurssing Assistant
Degrees
- Associate : Science Medical Office Administration
License as Certified Nursing Assistant
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