Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Logistics and Supply Chain professional experienced and skilled in transportation operations, billing reporting and operational management. Proven expertise in logistics operations, transportation costs, and exceptional customer service with demonstrated ability to build productive relationships and achieve company goals.

  • Great organizational and leadership skills
  • Able to prioritize, multi-task and adapt to change
  • Excellent Customer Service and people skills
  • Systems and automation applications
  • Data management
  • MS Office
  • Team and relationship building
  • Issue and conflict resolution
  • Troubleshooting
09/2019 to Current
Billing Manager - Finance Ryder Pomona, CA,
  • Manage daily and weekly aspects of the GM LLP Billing Invoicing and Payables for 59 plants.
  • Enhanced group productivity 98% by developing, and implementing new processes.
  • Coordinate with internal and external groups to maximize operational efficiency.
  • Effectively resolve customer complaints and adjusted policies to meet changing needs.
  • Conduct evaluations and reviews for Direct Reports.
  • Update and submit the weekly DOE and Fuel Exchange Rate Posting with 99% accuracy.
  • Strengthen operational efficiencies and traceability by 95% via AIM.
  • Ensure weekly projects and timelines for daily and weekly task sare completed and met.
  • Active in preventing and safeguarding financial information to avoid Data spills.
  • Reduce discrepancies, implement continuous improvements, ensure accuracy and timeliness in the Billing process by 99%.
02/2011 to 09/2019
Customer Logistics Manager Northrop Grumman Devens, MA,
  • Manage the daily and weekly aspects of GM Account Invoicing and Payables for 59 GM Plants.
  • Responsible for the leadership of direct reports as well as the attainment of daily operational goals and objectives within the GM LLP account.
  • Interact directly with carriers, plant, management, and other internal groups to solve issues and provide feedback.
  • Process and audit various billing documents ensuring 99% accuracy while reconciling revenue.
  • Assisted with the design, development and execution of the Ryder GM Billing Automated Invoicing Module database (AIM).
  • Process and submit multiple weekly reports to GM improving the Invoice submission deadline by 24 hours.
  • Develop and maintain a positive relationship with other functional groups to resolve issues.
  • Address carrier and customer concerns using good judgment and knowledge.
  • Recipient of the “MVP Award 2016” by absorbing manager’s responsibilities and duties.
10/2004 to 12/2010
Procurement Analyst FedEx Supply Chain City, STATE,
  • Process and maintain accurate carrier contracts between GM, plants, supplier and carriers.
  • Expedite and route inbound and outbound freight shipments via rail and trucks.
  • Worked with various project status reports to monitor and update the FedEx systems.
  • Conduct Market tests via National Logistics Management (NLM) website, rate requests emails and phone to GM approved carriers.
  • Reduce temporary contracts (spot buys) by 75% resulting in a reduction in transportation costs .
  • Manage FedEx Lane Master System with 90% update accuracy and timely dispatching of schedule required routes, resulting in a 99.7% on time pickup and delivery compliance.
  • Worked collectively with multiple departments, plants, carriers and suppliers to attain 90% compliances and process improvement.
  • Worked with GM Purchasing Group, resulting in carriers sending scanned copies of approved signed contracts to Procurement instead of mailing.
  • Accurately executed and maintained GM contracted rates in GM Exception Log Reports and GM Implementation files.
03/1997 to 10/2004
Logistics Center Supervisor FedEx Supply Chain City, STATE,
  • Successfully supervised, trained an dmentored 14 employees in logistics, transportation and other departmental responsibilities.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Worked with GM, carriers, suppliers, plants to maximize efficiency across production and administrative areas.
  • Track freight via FedEx Systems, phones and email to ensure on time deliveries.
  • Assisted in developing and managing FedEx Systems Internet Application allowing carriers to update GM shipment orders via the internet.
  • Implemented, supported and maintained the start up of the new GM DMAX plant. Awarded special merit award (Bravo Zulu).
  • Provided superior customer service.
  • Managed the FedEx Systems Employee database (LCAS) and the Carrier database systems (CRG);
Education and Training
Expected in
Bachelor of Science: Business Administration, Business Logistics
Wayne State University - Detroit, MI,
  • Most Valuable Player Award Recipient
  • GM Supplier of the Year Award Recipient (9 years)
  • Completed professional development in: Valuing Diversity, Ethical Leadership, Women's Leadership Forum, Getting Results the Right Way, Leadership and Supervision, Advanced Logistics Management.

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  • Billing Manager - Finance
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  • Bachelor of Science

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