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billing department manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Social Perceptiveness
  • Data Imports
  • Sales Support
  • Correspondence Writing
  • Compliance Requirements
  • Payroll Liabilities
  • Accounts Payable and Receivable
  • Operational Reporting
  • Customer Satisfaction
  • Staff Recruitment and Hiring
  • Management of Financial Resources
  • Account and Ledger Reconciliations
  • Batch Balances and Reports
  • Income Statements
  • Intuit QuickBooks
  • Collection Calls
Education
Franklin University Columbus, OH, Expected in 05/2024 Bachelor of Science : Business Administration - GPA :
Work History
Community Action Center - Billing Department Manager
Indianapolis, IN, 05/2018 - Current
  • Reviewed billing problems, researched issues and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
  • Performed billing, collection and reporting functions for office generating over $4 million annually.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
City Of Indianapolis And Marion County - Energy Auditor
Oro Valley, AZ, 12/2017 - 05/2018
  • Determined energy usage and identified potential areas for energy savings through evaluation and monitoring of energy systems, such as lighting.
  • Inspected, fixed and installed new energy-efficient lighting and control systems.
  • Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
  • Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
  • Prepared audit reports containing energy analysis results or recommendations for energy cost savings.
  • Identified opportunities to improve operation, maintenance or energy efficiency of building or process systems.
Albertsons Company Inc. - Office Manager
City, STATE, 08/2003 - 12/2017
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Sourced vendors for special project needs and negotiated contracts.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Diminished financial discrepancies and managed monetary transactions.
  • Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained and processed invoices, deposits and money logs.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for 25 employees to verify accuracy of information.
  • Calculated deductions and processed payroll for employees.
  • Processed payroll garnishments such as tax liens and child support.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
PrairieLand Construction - Payroll Specialist
City, State, 05/1999 - 04/2002
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed payroll data entry and processing for 100 employees to comply with predetermined company guidelines.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.

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Resume Overview

School Attended

  • Franklin University

Job Titles Held:

  • Billing Department Manager
  • Energy Auditor
  • Office Manager
  • Payroll Specialist

Degrees

  • Bachelor of Science

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