Maintained fixed module and calculate and record customer Implementation, monthly, annual fee and per transaction fee. Worked with managers and directors to develop manual billing processing.
Managed high profile accounts perform wide variety administrative tasks to resolve customer issues quickly and efficiently.
Performed accounts receivable duties including invoicing, researching, credit memos, discrepancies, and reconciliations. Frequently used word processing, spreadsheet, database and Sales force.
Entering contract, manual billing, auditing process credit memo. Reporting, new account setup.
Set up contracts for new chain and new channel partners account in SBP.
Provide support across Change Healthcare and external customers.
Establish New Dental customers in BAT system.
Research all related questions/issues by using variety of analytical and reporting tools.
Maintain Sales force queue case low- Update & confirm after completing task.
Closed all completed cases in sales force. End of Month ran and distribute reports to various customers via email.
Suspended account for non-payment.
Deactivate. Reactivate Accounts & Services. Various reasons. Perform monthly manual billing that is not currently supported by billing systems.
Maintain spreadsheets and collect track, prepare, compile, and distribute statistical data for daily and monthly reports to clients.
I often volunteered to help on Special Projects
Focus primarily on more complex assignments. Generates daily/ monthly query and distributes reports to managers and sales dept. Use SQL tool to retrieve data from pricing database and sales data mart to research contract issues, identify pricing discrepancies, issue credit, and review customer sales histories. Work closely with Account Receivables, Charge back Team and Customer, Product, and Pricing Data Management Team to ensure data accuracy in pricing database.
Review and reconciles invoices and credit memos discrepancies. Perform extensive auditing to resolve pricing issue and invoice discrepancies.
Provide backups to manufactures/ customers if necessary. Accurately prepares loads and reconciles all contracts, invoices and /charge back information.
Perform audit to ensure all eligible Group Purchasing Organization members are loaded to contracts in accurate and timely manner.
Collect outstanding and past due charge back/ invoices Updated customer orders from start to finish in accurate and timely manner.
Responsible for assisting with extensive research to resolve customers and manufacturers invoices discrepancies.
Maintain and update information and works with manufacturers, customers & sales representatives.
Maintain customer/manufacturers relations to enhance customer satisfaction and process improvement.
Fostered environment which encouraged continual process improvements.
Initiates action to ensure customer orders are invoiced efficiently. Managed workflow to exceed quality service goals.
Maintained accurate records of past due customer account activity
Recruited, hired, trained and coached.
Trained staff on operating procedures and company services. Identified individual's development needs with appropriate training.
Designed and implement training courses, provided materials to entire team.
Effective liaison between customers and internal departments. Adhered to all confidentiality requirements at all times.
Created and updated department work instructions and reports on regular basis.
Completed and maintained accurate and organized records, documents and reports. Investigated and implement ideas for quality improvement, increased productivity and cost reduction. Addressed all personnel issues promptly and professionally. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
Responsibilities included: reconciliation of customer pricing credit memo discrepancies and chargeback \\s accurately and thoroughly.
Represent and maintain professional relationships between Cardinal Health (OTN) and the clients\\' administrators.
Assists the assigned customers and internal sales reps with questions regarding programs, manufacturer contracts, invoices, product pricing, and customer eligibility.
Proactive in researching and resolving contract and pricing discrepancies.
Obtain customers eligibility via email or manufactures websites.
Obtain and load the updated HIN and DEA in the system.
Maintain the assign accounts chargeback portfolio.
Collect any outstanding chargeback fees payable to Cardinal health.
Perform chargeback process back-end reconciling.
Process resubmission, addbills, and write-offs on chargeback variances.
Placed orders worked with Account executives generate contracts and promotions managed deductions on a daily basis.
I worked with numerous large manufactures
Managed and reconciled commission and plu statement.
Work with accounts customer service and account payable.
Process and placed orders accurately.
Generate contracts/promotion and transmitted via EDI.
Resolve manufactures dispute due to deductions.
Collects past due commission from the manufactures due to the company.
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