Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Personable and responsible with many years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated to customer service and motivated to maintain customer satisfaction and contribute to company success.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Maintain files, such as maintenance records, bills of lading, or cost reports. Verify accuracy of billing data and revise any errors. Operate typing, adding, calculating, or billing machines. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods. Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers. Contact customers to obtain or relay account information. Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents. Answer mail or telephone inquiries regarding rates, routing, or procedures.
File, type, or operate standard office machines. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. Negotiate and arrange transport of goods with shipping or freight companies. Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Prepare daily work and run schedules. Oversee all communications within specifically assigned territories.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Compose, type, and distribute meeting notes, routine correspondence, and reports. Schedule and confirm appointments for clients, customers, or supervisors. Manage projects or contribute to committee or team work. Mail newsletters, promotional material, or other information. Order and dispense supplies. Conduct searches to find needed information, using such sources as the Internet. Prepare and mail checks. Establish work procedures or schedules and keep track of the daily work of clerical staff. Coordinate conferences and meetings. Take dictation in shorthand or by machine and transcribe information. Arrange conference, meeting, or travel reservations for office personnel. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions.
Resolve customer complaints regarding sales and service. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties. Enforce safety, health, and security rules. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Establish and implement policies, goals, objectives, and procedures for their department. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Executed cash transactions quickly and accurately. Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Fulfilled special order requests, including special occasion cakes and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Checked out customers and bagged items quickly. Suggested additional items and offered samples of weekly promotional items to increase store sales. Praised by management for being a fast and efficient worker, requiring little supervision. Sliced, served and packaged specialty meats, salads and cheeses. Served shoppers in a prompt, courteous and friendly manner.
Sell and collect admission tickets and passes from patrons at entertainment events. Greet patrons attending entertainment events. Examine tickets or passes to verify authenticity, using criteria such as color or date issued. Guide patrons to exits or provide other instructions or assistance in case of emergency. Maintain order and ensure adherence to safety rules. Provide assistance with patrons' special needs, such as helping those with wheelchairs. Direct patrons to restrooms, concession stands and telephones. Refuse admittance to undesirable persons or persons without tickets or passes. Settle seating disputes or help solve other customer concerns. Assist patrons in finding seats, lighting the way with flashlights, if necessary. Search for lost articles or for parents of lost children. Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances. Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter. Distribute programs to patrons. Schedule and manage volunteer usher corps. Work with others to change advertising displays. Manage informational kiosks or displays of event signs or posters.
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction. Regularly cleaned host stand and buffet area. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Assisted servers and dining room hosts and quickly responded to guests' needs. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Maintained an accurate wait list.
Advertising, billing, bookkeeping, calculators, cash registers, clerical, conferences, credit, clients, customer service, delivery, dictation, doors, electronic mail, fax machines, filing, forms, inventory, letters, notes, materials, meetings, mail, money, newsletters, office machines, office equipment, organizing, personnel, phone systems, copiers, policies, reconciling, routing, safety, selling, sales, scanners, shipping, shorthand, spreadsheet, supervising, team work, telephones, typing, typewriters, word processing
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