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Billing Assistant Resume Example

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BILLING ASSISTANT
Summary

Dedicated Administrative professional with solid background in payroll, budgeting and customer communication in high-volume office environments. Knowledgeable in office and hospitality terminology. medical billing, products and services to effectively address and respond to public and personnel inquiries. Excellent organizational skills and problem-solving abilities with superior client service skills. Team-oriented professional able to work well in collaborative environments and generate consistent personal sales accomplishments.

Skills
  • MO, Dining Edge & Quickbooks, POS, Greenway, E-clinical Works proficiency;
  • Handle account payables, invoices & medical billings;
  • Financial planning;
  • Hospitality services - customer service and customer assistance;
  • High-energy attitude;
  • Adaptive team player;
  • Results-oriented;
  • Multi-tasking;
  • Multilingual.
Experience
Bty DentalAnchorage , AKBilling Assistant10/2019 to Current
  • Reviewed employee enrollments to verify accuracy, organized all information into company's database.
  • Kept employee information safe and secure; monitored data integrity and confidentiality by observing strict regulations and procedures.
  • Clarified patient inquiries and questions to update patient account information in computer system.
  • Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Calculated premiums and established payment methods.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Processed invoice payments and recorded information in account database.
  • Generated and sent invoices, reminders and notices to customers and third parties.
  • Reached out to customers and paying entities to seek current and late payments.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for proper billing codes.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Notified ordering providers of denied authorizations.
  • Coordinated resolutions for issues and appealed denied authorizations.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Radiant Logistics, Inc.Hebron , KYCustomer Service Representative08/2016 to 08/2020
  • Build positive relationships with customers, team, other key stakeholders through effective communications, collaboration, and engagement.
    Inform customers about billing procedures, process payments and provide payment option setup assistance.
  • Consult with customers to determine best methods to resolve service and billing issues.
  • Cross-train staff members, resulting in increase in customer satisfaction ratings.
  • Collect customer feedback and recommend procedural or product changes to enhance future service delivery.
  • Review customer data to assess current issues and determine potential solutions.
  • Address customer service inquiries quickly and accurately.
  • Contribute to increase sales by improving lead-generation and sales-tracking methods. Provide friendly and courteous service to all guests.
  • Assist guests with making menu choices in an informative and helpful fashion.
  • Appropriately suggest additional items to customers to increase restaurant sales.
  • Skillfully anticipate and address guests' service needs.
  • Supported other areas of the restaurant as necessary, such as set up, clean up, prep work and equipment maintenance.
International Flavors & FragrancesHolmdel , NJAdministrative Assistant01/2019 to 10/2019
  • Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Enter invoice data into Dining Edge and Quickbooks.
  • Generate shipment invoices, prepared packages and set up courier deliveries for customers.
  • Maintain attendance records, taking note of staff vacation time, sick days and personal days.
  • Contact customers via phone and email to confirm deliveries and follow up with inquiries.
  • Enter new hires in the system and terminations when needed.
Goodwill Industries Of North Central WisconsinKaukauna , WIFront Desk Receptionist05/2015 to 07/2016
  • Computed guest billings and posted charges to room accounts.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Completed basic maintenance to ensure clean work environment.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel. Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored office supplies and placed orders when necessary.
  • Kept updated records and files.
Education and Training
Associate of Science:Computer Science2015University Goce Delchev, City
High School DiplomaSlavcho Stojmenski High School, City, State
License:Real EstateReal Estate Express
Languages
  • English,
  • Macedonian,
  • Spanish,
  • Serbo-croatian,
  • Bulgarian.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Formatting
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • University Goce Delchev
  • Slavcho Stojmenski High School
  • Real Estate Express

Job Titles Held:

  • Billing Assistant
  • Customer Service Representative
  • Administrative Assistant
  • Front Desk Receptionist

Degrees

  • Associate of Science : Computer Science 2015
    High School Diploma
    License : Real Estate

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