Billing Assistant Resume Example
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BILLING ASSISTANT
Summary
Dedicated Administrative professional with solid background in payroll, budgeting and customer communication in high-volume office environments. Knowledgeable in office and hospitality terminology. medical billing, products and services to effectively address and respond to public and personnel inquiries. Excellent organizational skills and problem-solving abilities with superior client service skills. Team-oriented professional able to work well in collaborative environments and generate consistent personal sales accomplishments.
Skills
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Experience
Bty DentalAnchorage , AKBilling Assistant10/2019 to Current
- Reviewed employee enrollments to verify accuracy, organized all information into company's database.
- Kept employee information safe and secure; monitored data integrity and confidentiality by observing strict regulations and procedures.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Improved customer satisfaction by finding creative solutions to problems.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Calculated premiums and established payment methods.
- Maintained accounting ledgers by verifying and posting account transactions.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Processed invoice payments and recorded information in account database.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Reached out to customers and paying entities to seek current and late payments.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for proper billing codes.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Notified ordering providers of denied authorizations.
- Coordinated resolutions for issues and appealed denied authorizations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Radiant Logistics, Inc.Hebron , KYCustomer Service Representative08/2016 to 08/2020
- Build positive relationships with customers, team, other key stakeholders through effective communications, collaboration, and engagement.
Inform customers about billing procedures, process payments and provide payment option setup assistance. - Consult with customers to determine best methods to resolve service and billing issues.
- Cross-train staff members, resulting in increase in customer satisfaction ratings.
- Collect customer feedback and recommend procedural or product changes to enhance future service delivery.
- Review customer data to assess current issues and determine potential solutions.
- Address customer service inquiries quickly and accurately.
- Contribute to increase sales by improving lead-generation and sales-tracking methods. Provide friendly and courteous service to all guests.
- Assist guests with making menu choices in an informative and helpful fashion.
- Appropriately suggest additional items to customers to increase restaurant sales.
- Skillfully anticipate and address guests' service needs.
- Supported other areas of the restaurant as necessary, such as set up, clean up, prep work and equipment maintenance.
International Flavors & FragrancesHolmdel , NJAdministrative Assistant01/2019 to 10/2019
- Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Enter invoice data into Dining Edge and Quickbooks.
- Generate shipment invoices, prepared packages and set up courier deliveries for customers.
- Maintain attendance records, taking note of staff vacation time, sick days and personal days.
- Contact customers via phone and email to confirm deliveries and follow up with inquiries.
- Enter new hires in the system and terminations when needed.
Goodwill Industries Of North Central WisconsinKaukauna , WIFront Desk Receptionist05/2015 to 07/2016
- Computed guest billings and posted charges to room accounts.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Completed basic maintenance to ensure clean work environment.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel. Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored office supplies and placed orders when necessary.
- Kept updated records and files.
Education and Training
Associate of Science:Computer Science2015University Goce Delchev, City
High School DiplomaSlavcho Stojmenski High School, City, State
License:Real EstateReal Estate Express
Languages
- English,
- Macedonian,
- Spanish,
- Serbo-croatian,
- Bulgarian.
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Resume Overview
School Attended
- University Goce Delchev
- Slavcho Stojmenski High School
- Real Estate Express
Job Titles Held:
- Billing Assistant
- Customer Service Representative
- Administrative Assistant
- Front Desk Receptionist
Degrees
- Associate of Science : Computer Science 2015
High School Diploma
License : Real Estate
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