Billing Assistant Resume Example Fairfax Colon And Recatl Surgery

BILLING ASSISTANT

Summary

Dedicated Administrative professional with solid background in payroll, budgeting and customer communication in high-volume office environments. Knowledgeable in office and hospitality terminology. medical billing, products and services to effectively address and respond to public and personnel inquiries. Excellent organizational skills and problem-solving abilities with superior client service skills. Team-oriented professional able to work well in collaborative environments and generate consistent personal sales accomplishments.

Skills

MO, Dining Edge & Quickbooks, POS, Greenway, E-clinical Works proficiency;
Handle account payables, invoices & medical billings;
Financial planning;
Hospitality services - customer service and customer assistance;
High-energy attitude;

Adaptive team player;
Results-oriented;
Multi-tasking;
Multilingual.

Experience

Fairfax Colon and Recatl SurgeryFairfax, VABilling Assistant10/2019 to Current

Reviewed employee enrollments to verify accuracy, organized all information into company's database.
Kept employee information safe and secure; monitored data integrity and confidentiality by observing strict regulations and procedures.
Clarified patient inquiries and questions to update patient account information in computer system.
Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
Explained eligibility details and affordability options to patients with kindness and respect.
Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Improved customer satisfaction by finding creative solutions to problems.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Calculated premiums and established payment methods.
Maintained accounting ledgers by verifying and posting account transactions.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Processed invoice payments and recorded information in account database.
Generated and sent invoices, reminders and notices to customers and third parties.
Reached out to customers and paying entities to seek current and late payments.
Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for proper billing codes.
Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
Notified ordering providers of denied authorizations.
Coordinated resolutions for issues and appealed denied authorizations.
Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.

Chima Brazilian SteakhouseVienna, VACustomer Service Representative08/2016 to 08/2020

Build positive relationships with customers, team, other key stakeholders through effective communications, collaboration, and engagement.
Inform customers about billing procedures, process payments and provide payment option setup assistance.
Consult with customers to determine best methods to resolve service and billing issues.
Cross-train staff members, resulting in increase in customer satisfaction ratings.
Collect customer feedback and recommend procedural or product changes to enhance future service delivery.
Review customer data to assess current issues and determine potential solutions.
Address customer service inquiries quickly and accurately.
Contribute to increase sales by improving lead-generation and sales-tracking methods. Provide friendly and courteous service to all guests.
Assist guests with making menu choices in an informative and helpful fashion.
Appropriately suggest additional items to customers to increase restaurant sales.
Skillfully anticipate and address guests' service needs.
Supported other areas of the restaurant as necessary, such as set up, clean up, prep work and equipment maintenance.

Chima Brazilian SteakhouseVienna, VAAdministrative Assistant01/2019 to 10/2019

Control and manage document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Enter invoice data into Dining Edge and Quickbooks.
Generate shipment invoices, prepared packages and set up courier deliveries for customers.
Maintain attendance records, taking note of staff vacation time, sick days and personal days.
Contact customers via phone and email to confirm deliveries and follow up with inquiries.
Enter new hires in the system and terminations when needed.

Blue Rock Golf ResortSouth Yarmouth, MAFront Desk Receptionist05/2015 to 07/2016

Computed guest billings and posted charges to room accounts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Monitored reservations to track incoming parties and special events.
Arranged special accommodations for guests to maintain optimal satisfaction.
Completed basic maintenance to ensure clean work environment.
Signed for packages, recorded all deliveries and distributed to inter-company personnel. Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored office supplies and placed orders when necessary.
Kept updated records and files.

Education and Training

Associate of Science:Computer Science2015University Goce Delchev, Shtip

High School DiplomaSlavcho Stojmenski High School, Shtip, North Macedonia

License:Real EstateReal Estate Express

Languages

English,
Macedonian,
Spanish,
Serbo-croatian,
Bulgarian.

Resume Overview

Companies Worked For:

Fairfax Colon and Recatl Surgery
Chima Brazilian Steakhouse
Blue Rock Golf Resort

School Attended

University Goce Delchev
Slavcho Stojmenski High School
Real Estate Express

Job Titles Held:

Billing Assistant
Customer Service Representative
Administrative Assistant
Front Desk Receptionist

Degrees

Associate of Science : Computer Science 2015
High School Diploma
License : Real Estate

Billing Assistant Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes