Very dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Answers a high volume of incoming calls while also handing in- person inquiries from clients and colleagues. Hard working with strong drive to succeed.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Billing Assistant04/2017 to 08/2017Integra ConnectAkron, OHCollect, manage and monitor the status of patient medical records and documentation. Review patient accounts, prepare and mail statements to patients and facilities. Process daily payments from insurance companies, patients and other medical providers. Assess and interpret patient medical records and documentation to determine proper care. Collaborate with medical providers to determine billing and documentation policies and ensure compliance. Provide updated coverage to patients and facilities. Explain benefits and answer questions to patients. Confirm existing patient information. Produce monthly reports. Monitor the processing of enrollment forms. Work on special projects. Resolve payment and invoice issues promptly and A/R follow up. Compose appeal letters.
Administrative Assistant05/2015 to 03/2016WindstreamTwinsburg, OHGreeted all clients and visitors, ensuring that they received an outstanding first impression of the company. Assisted in drafting and editing memos and reports. Created weekly and monthly reports and presentations. Answered, screened and directed incoming calls, taking messages and routed calls when necessary. Received and disturbed faxes and mail in a timely matter. Maintained all office equipment including printers, copiers, and copiers. Responded to telephone and in- person requests for information. Coordinated inventory orders and office supplies. Scheduled meetings/travel for staff members. Provided clerical duties.
Maintenance Administrator/ Lead Advocate05/2000 to 04/2014AT&TBrecksville , OHConferred with customers by telephone or in- person to provide information about products or services. Placed service orders for new and disconnected service. Recorded details of inquires, complaints, or comments, as well as actions taken. Updated customer's records. Followed up with departments and customers to make sure appropriate changes were made. Referred unresolved customer grievances to designated departments. Dispatched technicians for service and hazardous conditions. Resolved billing and customer complaints. Exceeded monthly key performance metrics. Educated customers on the use of products and services. Supervised 100+ agents and trained them on policies, procedures and job responsibility. Assisted agents on the floor. Handled escalations and irate calls.
Education and Training
Bachelor of Arts: Human Resource Management 2020University of AkronAkron, OH, USA