Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Very dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks and following through to achieve project goals.  Answers a high volume of incoming calls while also handing in- person inquiries from clients and colleagues. Hard working with strong drive to succeed.   
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Self-starter
03/2017 to 07/2017
Billing Assistant Dermtech, Inc. Tampa, FL,
Collect, manage and monitor the status of patient medical records and documentation.  Review patient accounts, prepare and mail statements to patients and facilities. Process daily payments from insurance companies, patients and other medical providers.  Assess and interpret patient medical records and documentation to determine proper care. Collaborate with medical providers to determine billing and documentation policies and ensure compliance. Provide updated coverage to patients and facilities. Explain benefits and answer questions to patients. Confirm existing patient information. Produce monthly reports. Monitor the processing of enrollment forms. Work on special projects. Resolve payment and invoice issues promptly and A/R follow up. Compose appeal letters. 
04/2015 to 02/2016
Administrative Assistant Crane Co. Amesbury, MA,
Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company. Assisted in drafting and editing memos and reports. Created weekly and monthly reports and presentations. Answered, screened and directed incoming calls, taking messages and routed calls when necessary. Received and disturbed faxes and mail in a timely matter. Maintained all office equipment including printers, copiers, and copiers. Responded to telephone and in- person requests for information. Coordinated inventory orders and office supplies. Scheduled meetings/travel for staff members. Provided clerical duties.
04/2000 to 03/2014
Maintenance Administrator/ Lead Advocate AT&T City, STATE,
Conferred with customers by telephone or in- person to provide information about products or services. Placed service orders for new and disconnected service. Recorded details of inquires, complaints, or comments, as well as actions taken. Updated customer's records. Followed up with departments and customers to make sure appropriate changes were made. Referred unresolved customer grievances to designated departments. Dispatched technicians for service and hazardous conditions. Resolved billing and customer complaints. Exceeded monthly key performance metrics. Educated customers on the use of products and services. Supervised 100+ agents and trained them on policies, procedures and job responsibility. Assisted agents on the floor. Handled escalations and irate calls.      
Education and Training
Expected in 2020
Bachelor of Arts: Human Resource Management
University of Akron - Akron, OH

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resume Strength

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School Attended

  • University of Akron

Job Titles Held:

  • Billing Assistant
  • Administrative Assistant
  • Maintenance Administrator/ Lead Advocate


  • Bachelor of Arts

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