Billing And Office Manager Resume Example Company Name

BILLING AND OFFICE MANAGER

Professional Summary

Organized and efficient Financial Manger for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service.

Skills

Opening and closing offices
Behavioral health billing and collections
Office procedures understanding
Medical billing and coding
Office and staff streamlining
Clinical and billing documentation and reimbursement
Understanding of office operations
Billing systems and software
Office systems management
Budget and records management

Claims investigation and research
Vulnerability and risk assessment
Managerial finance
Patient and family interaction
Protocol understanding
Business requirements understanding
Assessment reports and other documentation
Account management and updating
Regulations and policies
Document interpretation and review

Work History

Billing and Office Manager, 02/2012 to Current
Company Name – City, State

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Created and finalized contracts for private payment deals with customers.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Handled all incoming business and client requests for information.
Improved office operations by automating client correspondence, record tracking and data communications.
Performed billing, collection and reporting functions for office generating over $2.2 annually.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Sigmund and Collaborate.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Developed internal requirements which complied with HIPAA standards to minimize regulatory risks and liability across program.
Leveraged advanced skills and training to support operational needs of multiple departments.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.

Customer Relations Manager Billing/Senior Credit Collections Analyst, 01/2009 to 02/2012
Company Name – City, State

Minimized accounts receivable collections and reconciled customer billings and statements.
Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Reviewed customer files on regular basis to make sure receivables were in sound condition.
Complied with internal controls and government regulations.
Resolved clinician problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving Billing and medication issues.

Sales and Customer Service Manager, 08/2006 to 11/2008
Company Name – City, State

Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels 52%.
Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Answered questions about store policies and concerns to support positive customer experiences.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Assisted customers by answering questions and fulfilling requests.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Researched issues to obtain appropriate answers to customer inquiries.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Education

Bachelor of Science: Health Information Management, Expected in 08/2024
Western Governors University - City

Resume Overview

School Attended

Western Governors University

Job Titles Held:

Billing and Office Manager
Customer Relations Manager Billing/Senior Credit Collections Analyst
Sales and Customer Service Manager

Degrees

Bachelor of Science : Health Information Management , Expected in 08/2024

Billing and Office Manager Resume Example

Resume Score: 80%

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