Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
Skills
Knowledge of revenue cycle billing practices
Staff training/development
Strong decision making skills
Effective written and verbal skills
Conflict resolution and problem solving skills
Knowledge of Medicaid and Medicare statutes and regulations
Recruiting and hiring with excellent staff retention
Privacy compliance
Workflow planning
Administrative management of union and non-union staff
Multidisciplinary team collaboration
Strong community relationships, including law enforcement
Education
Mark Morris High School / Lower Columbia Community CollegeLongview, WAExpected in – –High School Diploma: - GPA:
Certifications
Completed training program for Polysomnography with current registration with BRPT Certification Registry number 7711
Accomplishments
Reduced overhead by 25% in 6 months while maintaining a high level of quality service.
Ensured and enforced medical office compliance with HIPPA, OSHA and CLIA regulations for maximum quality and control.
Successfully obtained accreditation for 15 locations
Created all polices and procedures for clinical, billing, and administrative staff
Successfully transitioned and implemented a new EMR system
Maintained and built strong relationships with key executive points of contact
Work History
Simplyinsured - RTF/ Mobile Crisis Department Administrator Portland, OR, 07/2021 - Current
Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
Coordinated with other healthcare providers concerning treatment plans for patients for withdrawal management and crisis stabilization.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Staff scheduling for two 24 hour programs of unionized staff.
Work closely with law enforcement and other agencies to assist with mental health crisis and homelessness.
Accept crisis calls for 5 counties and dispatch out to the community as needed.
Airbnb - Billing and Administrative Director City, STATE, 09/2018 - 07/2021
Created new standard operating procedures improving billing accuracy and cash flow.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Conducted performance reviews and implemented improvement plans.
Reviewed billing problems, researched issues and resolved concerns.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Developed standard operating procedures for all administrative employees.
Identified operational/financial weaknesses and implemented process improvements plans to increase revenue.
Innovative Sleep Centers - Director Of Operations City, STATE, 10/2015 - 09/2018
Developed departmental goals, objectives, standards of performance, policies and procedures
Oversaw day-to-day production activities in accordance with business objectives.
Consistently complies with applicable laws and regulations and ensured facility adhered to state and federal regulations
Improved up-front collections by 60% by created POS policies
Managed operations for a multi-million dollar health care company with 9 locations in two states
Manages and directs fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting
Created metrics to assess efficiency and track revenue goals
Reduced operating cost by $250,000 within 1 year
Recruits, trains, evaluates and provides disciplinary counseling to all clinical and administrative staff
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Implemented marketing strategies which resulted in 12% growth of customer base
Maintained daily reports and advised executive leaders in decision-making processes
Built loyal referral base and long-term business relationships within the medical community and vendors accounts.
Verified vendor accounts by reconciling monthly statements and related transactions
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
Lower Columbia Sleep Services - Managing Partner /CEO City, STATE, 05/2011 - 02/2016
Complete business start up of successful specialty clinic
Fiscal reporting, budgeting, calculate metrics, contract and vendor negotiation
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Created polices and procedures for clinical and administrative positions
Completed all revenue management and bookkeeping
Successfully negotiated contracts to increase revenue and profitability
Developed marketing plans based upon extensive research and prospects targeted
Created printed marketing materials that were designed to drive campaigns
Aggressively pursued competitive accounts by differentiating company from competitors
Reviewed and solved account and billing discrepancies
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
Arete Sleep Health - Regional Operations Manager City, State, 06/2006 - 05/2011
Responsible for daily operations of 9 clinics including clerical, clinical and provider staff
Developed policies and procedures to ensure compliance with state and Federal regulations
Daily and monthly metric reporting to ensure company goals and objectives were met monthly and quarterly
Reduced operational cost by 25% with lean performance initiative
Quarterly goals consistently met to meet or exceed bonus requirements
Hiring, training, evaluating employees as well as disciplinary counseling
Provided high level of patient care and satisfaction
Obtained and maintained accreditation standards as well as federal and state regulations
Initiated two key partnerships which resulted in 54% revenue growth
Helped plan marketing strategies
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
Met with key-decision makers to discuss and ascertain needs, tailor solutions, and close deals
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School Attended
Mark Morris High School / Lower Columbia Community College
