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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.

Skills
  • Knowledge of revenue cycle billing practices
  • Staff training/development
  • Strong decision making skills
  • Effective written and verbal skills
  • Conflict resolution and problem solving skills
  • Knowledge of Medicaid and Medicare statutes and regulations
  • Recruiting and hiring with excellent staff retention
  • Privacy compliance
  • Workflow planning
  • Administrative management of union and non-union staff
  • Multidisciplinary team collaboration
  • Strong community relationships, including law enforcement
Education
Mark Morris High School / Lower Columbia Community College Longview, WA Expected in High School Diploma : - GPA :
Certifications

Completed training program for Polysomnography with current registration with BRPT Certification Registry number 7711

Accomplishments
  • Reduced overhead by 25% in 6 months while maintaining a high level of quality service.
  • Ensured and enforced medical office compliance with HIPPA, OSHA and CLIA regulations for maximum quality and control.
  • Successfully obtained accreditation for 15 locations
  • Created all polices and procedures for clinical, billing, and administrative staff
  • Successfully transitioned and implemented a new EMR system
  • Maintained and built strong relationships with key executive points of contact
Work History
Simplyinsured - RTF/ Mobile Crisis Department Administrator
Portland, OR, 07/2021 - Current
  • Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
  • Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
  • Coordinated with other healthcare providers concerning treatment plans for patients for withdrawal management and crisis stabilization.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Staff scheduling for two 24 hour programs of unionized staff.
  • Work closely with law enforcement and other agencies to assist with mental health crisis and homelessness.
  • Accept crisis calls for 5 counties and dispatch out to the community as needed.
Airbnb - Billing and Administrative Director
City, STATE, 09/2018 - 07/2021
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Developed standard operating procedures for all administrative employees.
  • Identified operational/financial weaknesses and implemented process improvements plans to increase revenue.
Innovative Sleep Centers - Director Of Operations
City, STATE, 10/2015 - 09/2018
  • Developed departmental goals, objectives, standards of performance, policies and procedures
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Consistently complies with applicable laws and regulations and ensured facility adhered to state and federal regulations
  • Improved up-front collections by 60% by created POS policies
  • Managed operations for a multi-million dollar health care company with 9 locations in two states
  • Manages and directs fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting
  • Created metrics to assess efficiency and track revenue goals
  • Reduced operating cost by $250,000 within 1 year
  • Recruits, trains, evaluates and provides disciplinary counseling to all clinical and administrative staff
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Implemented marketing strategies which resulted in 12% growth of customer base
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Built loyal referral base and long-term business relationships within the medical community and vendors accounts.
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
Lower Columbia Sleep Services - Managing Partner /CEO
City, STATE, 05/2011 - 02/2016
  • Complete business start up of successful specialty clinic
  • Fiscal reporting, budgeting, calculate metrics, contract and vendor negotiation
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Created polices and procedures for clinical and administrative positions
  • Completed all revenue management and bookkeeping
  • Successfully negotiated contracts to increase revenue and profitability
  • Developed marketing plans based upon extensive research and prospects targeted
  • Created printed marketing materials that were designed to drive campaigns
  • Aggressively pursued competitive accounts by differentiating company from competitors
  • Reviewed and solved account and billing discrepancies
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
Arete Sleep Health - Regional Operations Manager
City, State, 06/2006 - 05/2011
  • Responsible for daily operations of 9 clinics including clerical, clinical and provider staff
  • Developed policies and procedures to ensure compliance with state and Federal regulations
  • Daily and monthly metric reporting to ensure company goals and objectives were met monthly and quarterly
  • Reduced operational cost by 25% with lean performance initiative
  • Quarterly goals consistently met to meet or exceed bonus requirements
  • Hiring, training, evaluating employees as well as disciplinary counseling
  • Provided high level of patient care and satisfaction
  • Obtained and maintained accreditation standards as well as federal and state regulations
  • Initiated two key partnerships which resulted in 54% revenue growth
  • Helped plan marketing strategies
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Met with key-decision makers to discuss and ascertain needs, tailor solutions, and close deals


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Resume Overview

School Attended

  • Mark Morris High School / Lower Columbia Community College

Job Titles Held:

  • RTF/ Mobile Crisis Department Administrator
  • Billing and Administrative Director
  • Director Of Operations
  • Managing Partner /CEO
  • Regional Operations Manager

Degrees

  • High School Diploma

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