Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Exceptional account manager with 20 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.



Highlights

MS Office experience

Sales expertise

Cash handling expert

Proficient PCs and standard office machines

Systems, i.e. CRM, IEX, Workday, Jack Henry/AS400, Internet.


  • Customer service-focused
  • Excellent time management
  • Knowledge of VA loan process
  • Typing 40 WPM
  • Debt and credit management
Experience
Billing Agent , 2015 - 11/2015
Truck Stop NE, State,
  • Responded to telephone or written correspondence inquiries from members and/or providers.
  • Provided assistance to members and/or providers regarding website registration and navigation.
  • Documented all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
  • Released information to authorized individuals following HIPPA privacy rights and protection procedures.
  • Processed written customer correspondence, computed delinquent payments, processed refunds and assisted in collection efforts.
  • Researched and identified any processing inaccuracies in claim payments and routed to the appropriate operations team for adjustments.
  • Identified any trends related to incoming calls that may provide policy or process improvements to support excellent customer service and quality improvements.
  • Performed daily maintenance of the loan applicant database.xxx
Consumer Loan Processor, 2014 - 09/2014
Bancfirst Corporation Sulphur, OK,
  • Approved loans within specified limits, and referred loan applications outside those limits to management for approval.
  • Interviewed applicants to obtain information for loan applications and answered questions about the process.
  • Analyzed applicants' financial status, credit, and evaluated collateral to determine feasibility of granting loans.
  • Explained to customers the different types of loans and credit options offered, as well as the terms of those services.
  • Suggested credit workshops and courses to assist customers in improving credit standing.
  • Obtained and compiled copies of loan applicants' credit histories and other financial information.
  • Reviewed and updated credit and loan files.
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Interviewed an average of 12 mortgage loan applicants per month.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Foreclosure Commitment Specialist, 04/2010 - 2014
Freedom Mortgage Roseville, CA,
  • Searched and examined foreclosed titles to issue clear incumbrances
  • Prepared title insurance commitments and title reports disclosing encumbrances, restrictions or conditions of record.
  • Examined deeds, deeds of trust/mortgages, easements and judgments to resolve discrepancies.
  • Filed title claims and requested releases of liens.
  • Worked with closing departments, attorneys and agents to resolve title issues.
  • Reported updates to real estate agents and various investors, i.e.
  • Fannie Mae or Freddie Mac.
  • Maintained files, correspondence and email for retention as stated by regulations.
  • Provided contact information to attorneys needed to serve notices to defendants in foreclosure process.
  • Advise attorneys of possible legal issues if found.
Foreclosure Specialist, 11/2008 - 01/2009
Premier Staffing City, STATE,
  • Contacted municipal courts, home inspection services and insurance companies to resolve issues pertaining to foreclosed properties.
  • Reviewed borrowers' information to determine eligibility for refinance or loss mitigation assistance.
  • Reviewed appraisals, inspection reports and filed liens related to the sale of foreclosed property.
  • Advised attorneys of property values as determined by appraisals.
  • Responsible for the reporting the loan status of various investors, i.e.
  • Fannie Mae or Freddie Mac.
  • Assessed invoices for accuracy prior to paying.
  • Informed institutions when foreclosure sale proceeds were available.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Education
Bachelor of Science: Business Administration / Management, Expected in May 2016
-
University of Arkansas at Little Rock - Little Rock, Arkansas
GPA: GPA: 3.06/4.0

Business Administration / Management GPA: 3.06/4.0

Coursework in Accounting, Finance and Business Administration

Associate of Science: Business Administration / Management, Expected in Dec 2013
-
Pulaski Technical College - Little Rock, AR
GPA:

Business Administration / Management

Coursework in Accounting, Finance and Business Administration

Associate of Arts: General Studies, Expected in 2013
-
Pulaski Technical College - Little Rock, Arkansas
GPA: GPA: 3.76/4.0

General Studies GPA: 3.76/4.0

Business Communication Managing People in Organizations Accounting I Accounting II Entrepreneurial Perspectives International Business Management Compensation Management Employee Benefits: , Expected in
-
- ,
GPA:
Skills

Benefits, Business Communication, closing, Counseling, credit, Critical Thinking, Customer Relationship Management, financial, General Office, Human Relations, International Business, Managing People, Negotiating, Problem Solving, Time management,

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Resume Overview

School Attended

  • University of Arkansas at Little Rock
  • Pulaski Technical College
  • Pulaski Technical College

Job Titles Held:

  • Billing Agent
  • Consumer Loan Processor
  • Foreclosure Commitment Specialist
  • Foreclosure Specialist

Degrees

  • Bachelor of Science
  • Associate of Science
  • Associate of Arts
  • Business Communication Managing People in Organizations Accounting I Accounting II Entrepreneurial Perspectives International Business Management Compensation Management Employee Benefits

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