Billing Agent Resume Example Robert Half / Office Team

BILLING AGENT

Summary

Exceptional account manager with 20 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.

Highlights

MS Office experience

Sales expertise

Cash handling expert

Proficient PCs and standard office machines

Systems, i.e. CRM, IEX, Workday, Jack Henry/AS400, Internet.

Customer service-focused
Excellent time management
Knowledge of VA loan process
Typing 40 WPM
Debt and credit management

Experience

Robert Half / Office TeamJanuary 2015 to December 2015Billing Agent
Little Rock, AR

Responded to telephone or written correspondence inquiries from members and/or providers.
Provided assistance to members and/or providers regarding website registration and navigation.
Documented all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
Released information to authorized individuals following HIPPA privacy rights and protection procedures.
Processed written customer correspondence, computed delinquent payments, processed refunds and assisted in collection efforts.
Researched and identified any processing inaccuracies in claim payments and routed to the appropriate operations team for adjustments.
Identified any trends related to incoming calls that may provide policy or process improvements to support excellent customer service and quality improvements.
Performed daily maintenance of the loan applicant database.xxx

TruService Community FCUJanuary 2014 to October 2014Consumer Loan Processor
Little Rock, AR

Approved loans within specified limits, and referred loan applications outside those limits to management for approval.
Interviewed applicants to obtain information for loan applications and answered questions about the process.
Analyzed applicants' financial status, credit, and evaluated collateral to determine feasibility of granting loans.
Explained to customers the different types of loans and credit options offered, as well as the terms of those services.
Suggested credit workshops and courses to assist customers in improving credit standing.
Obtained and compiled copies of loan applicants' credit histories and other financial information.
Reviewed and updated credit and loan files.
Assisted senior-level credit officers with complex loan applications.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Interviewed an average of 12 mortgage loan applicants per month.
Provided expert financial advice on mortgage and both educational and personal loans.
Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.

Associates Closing and TitleMay 2010 to January 2014Foreclosure Commitment Specialist
Little Rock, AR

Searched and examined foreclosed titles to issue clear incumbrances
Prepared title insurance commitments and title reports disclosing encumbrances, restrictions or conditions of record.
Examined deeds, deeds of trust/mortgages, easements and judgments to resolve discrepancies.
Filed title claims and requested releases of liens.
Worked with closing departments, attorneys and agents to resolve title issues.
Reported updates to real estate agents and various investors, i.e.
Fannie Mae or Freddie Mac.
Maintained files, correspondence and email for retention as stated by regulations.
Provided contact information to attorneys needed to serve notices to defendants in foreclosure process.
Advise attorneys of possible legal issues if found.

Premier StaffingDecember 2008 to February 2009Foreclosure Specialist
Little Rock, AR

Contacted municipal courts, home inspection services and insurance companies to resolve issues pertaining to foreclosed properties.
Reviewed borrowers' information to determine eligibility for refinance or loss mitigation assistance.
Reviewed appraisals, inspection reports and filed liens related to the sale of foreclosed property.
Advised attorneys of property values as determined by appraisals.
Responsible for the reporting the loan status of various investors, i.e.
Fannie Mae or Freddie Mac.
Assessed invoices for accuracy prior to paying.
Informed institutions when foreclosure sale proceeds were available.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

Education

University of Arkansas at Little RockMay 2016Bachelor of Science: Business Administration / ManagementLittle Rock, Arkansas, USAGPA: GPA: 3.06/4.0

Business Administration / Management GPA: 3.06/4.0

Coursework in Accounting, Finance and Business Administration

Pulaski Technical CollegeDec 2013Associate of Science: Business Administration / ManagementLittle Rock, AR, USA

Business Administration / Management

Coursework in Accounting, Finance and Business Administration

Pulaski Technical College2013Associate of Arts: General StudiesLittle Rock, Arkansas, USAGPA: GPA: 3.76/4.0

General Studies GPA: 3.76/4.0

Business Communication Managing People in Organizations Accounting I Accounting II Entrepreneurial Perspectives International Business Management Compensation Management Employee Benefits

Skills

Benefits, Business Communication, closing, Counseling, credit, Critical Thinking, Customer Relationship Management, financial, General Office, Human Relations, International Business, Managing People, Negotiating, Problem Solving, Time management,

Resume Overview

Companies Worked For:

Robert Half / Office Team
TruService Community FCU
Associates Closing and Title
Premier Staffing

School Attended

University of Arkansas at Little Rock
Pulaski Technical College

Job Titles Held:

Billing Agent
Consumer Loan Processor
Foreclosure Commitment Specialist
Foreclosure Specialist

Degrees

Bachelor of Science : Business Administration / Management
Associate of Science : Business Administration / Management
Associate of Arts : General Studies
Business Communication Managing People in Organizations Accounting I Accounting II Entrepreneurial Perspectives International Business Management Compensation Management Employee Benefits

Billing Agent Resume Example

Resume Score: 100%

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