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Billing Agent Resume Example

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Jessica
Claire
Summary

Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Experience
Truck Stop - Billing Agent
AZ, State, 05/2021 - 08/2021
  • Added current information to accounts, including demographic, personal and payment details.
  • Solved issues with well-organized and professional approach.
  • Input tracking information, evaluated trends and informed management about customer concerns.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Calculated discounts, percentage allocations and credits.
  • Resolved account variances and reconciled bank statement histories.
  • Revised orders, finalized invoices and created billing logs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
Corptax - Customer Service Associate
Santa Clara, CA, 02/2020 - 04/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with Team Lead to develop customer service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Do It Best Corp - Customer Service/Online Grocery Associate
Montgomery, NY, 04/2017 - 01/2020
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Organized as many as 36 deliveries per hour by smoothly selecting and purchasing items.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Processed bills and transations
Donnas Premier Lodging - Front Desk Receptionist
City, STATE, 03/2015 - 01/2016
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Scheduled meetings for internal personnel, partners and clients using windows.
  • Facilitated front desk operations for busy high-volume hotel.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • [Type] support
  • MS Office proficiency
  • Inbound and outbound calling
  • Customer relationship management
  • Problem Resolution
  • Effective communication
  • Customer Service
  • Troubleshooting
  • Credit card payment processing
  • Retail sales customer service
  • Problem-solving abilities
  • Conflict mediation
  • Technologically savvy
  • Customer relations
  • High-energy attitude
  • Sales expertise
  • Calm and level-headed under duress

  • Quick problem solver
Education and Training
Garaway High School Sugarcreek, OH Expected in 06/2007 High School Diploma : - GPA :

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average

Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Garaway High School
Job Titles Held:
  • Billing Agent
  • Customer Service Associate
  • Customer Service/Online Grocery Associate
  • Front Desk Receptionist
Degrees
  • High School Diploma

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