Billing Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Billing Agent experienced in collecting, inputting and analyzing data. Offering remarkable customer service and leadership abilities and seeking to apply skills to long-term position in Billing . Experienced Billing Agent successful at updating accounts, processing payments and managing collections. Offering in-depth understanding of monthly rates, increases in bills and along with superior abilities in customer relations and quality management.

Certified Nursing Assistant offering 5 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.

Well-organized in keeping inventories optimized and documentation current to maximize store efficiency. Excellent communication, planning and problem-solving abilities developed over 5 years of related experience. Examined paperwork, shipments and communication to stay current on supply levels and directed requisitions to meet expected demands.

  • Claims processing
  • Invoicing proficiency
  • Billing dispute resolution
  • Accounts receivable expertise
  • Account collections
  • Billing statement management
  • Payment transactions
  • Database updates
  • Flexible
  • Relationship building
  • Order picking abilities
  • Organizational skills
  • First Aid/CPR
  • Active listening
  • Training & Development
  • Team management
  • Work ethic
  • Reliable and trustworthy
  • Communication
  • General housekeeping ability
  • Quick problem solver
  • Helping with medication
  • Medical terminology knowledge
  • Grooming and bathing assistance
  • Respiratory equipment training
  • Preparing meals
  • Catheter change and preparation
  • Performing patient intakes
  • Calm and level-headed under duress
  • Collecting vital signs
  • Patient relations
  • Monitoring fluids
11/2019 to Current
Billing Agent Truck Stop New Plymouth, ID,
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Calculated discounts, percentage allocations and credits.
  • Added current information to accounts, including demographic, personal and payment details.
  • Solved issues with well-organized and professional approach.
  • Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
04/2016 to 11/2019
Head Cashier Food City Glendale, TN,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
04/2016 to 11/2019
Certified Nursing Assistant Dierbergs Lake St Louis, MO,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
04/2016 to 11/2019
Inventory Control Specialist Airgas Inc Evanston, WY,
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Moved merchandise from stockroom to sales floor when requested by manager.
Education and Training
Expected in
: Nursing
Gordon College - Barnesville, GA,
Expected in
: Nursing
Fayetteville Technical Community College - Fayetteville, NC
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Billing Agent to Progress Partner, in less than 12-months
  • Bronze And Silver Winner

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Resume Overview

School Attended
  • Gordon College
  • Fayetteville Technical Community College
Job Titles Held:
  • Billing Agent
  • Head Cashier
  • Certified Nursing Assistant
  • Inventory Control Specialist
  • Some College (No Degree)
  • Some College (No Degree)