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Bilingual Inbound Sales Supervisor Resume Example

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JB
BILINGUAL INBOUND SALES SUPERVISOR
Summary

Sales Manager with more than 10 years of experience. Passionate about transforming the territory's sales and marketing programs. Demonstrated track record in assisting business owners and consumers in aligning sales and marketing initiatives that motivate customers to make buying decisions. Skilled in training and recruiting new accounts and sales representatives to changing environments and the competitive landscape. Independent and self motivated, Excellent listener able to understand the customer's business and provide optimal solutions. Ability to develop an effective sales team and hold individuals accountable for meeting sales goals while attaining superior customer service.

Professional Summary
Charter Communications (Spectrum) - Bilingual Inbound Sales SupervisorEl Paso, TX04/2019 - Current
  • Consistently met 105% sales goal with month over month growth while prioritizing 12 additional KPI's
  • Trained Sales Managers, Facilitator Trainers and Supervisors to properly code cable products to maximize customer experience using number codes and created workshops
  • Created, delivered, implemented and managed individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain positive sales culture
  • Analyzed sales reporting and created action plans to increase sales conversions
  • Performed all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, measuring and coaching performance
  • Highly motivated with strong sales coaching and developmental experience in fast-paced, dynamic Call Center Sales environment
  • Motivate, coach and mentored team of 16 Sales Representatives to attain revenue goals and performance metrics
  • Developed and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care
Blue Group Distribution - District Sales ManagerLas Vegas, NV04/2016 - 03/2019
  • Successfully launched and managed 4 retail locations for wireless clients such as Cox Communications and Metro By T-mobile
  • Control budgets/schedule and payroll for retail operations in sales department
  • Created tools and solutions for company products such as Cable, Internet , Phone, and Home Security/Automation
  • Recruited, interviewed and hired over 60 staff members who brought talent, enthusiasm and experience to brick and mortar environment
  • Created strategies to develop and expand existing customer sales, which resulted in 80% increase in monthly sales
  • Conduct 100 monthly coaching/counseling sessions with employees to review performance and provide timely feedback
  • Worked closely with 21 employees and customers to effectively manage daily operations and communications
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Blue Group Distribution - Indirect Account ManagerLas Vegas, NV10/2011 - 04/2016
  • Networked in field to generate leads and acquire new accounts in California, Nevada and Utah
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
  • Built strong client relationships and provided high value-adding services, resulting in 15% company profit increase
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing and employee payment terms
  • Forecasted sales commission for sales agents and business accounts
  • Successfully launched 3rd Party Cox Communications Dealer program
Retail Business Development Inc. - Assistant ManagerLas Vegas, NV06/2010 - 10/2011
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency by 45%
  • Generated repeat business through exceptional customer service and responded to customer concerns with knowledgeable service
Skills
  • Territory Management
  • Business Development
  • Retail and Call Center Experience
  • Coaching and mentoring
  • Accomplished manager
  • 50-55 Wpm high accuracy
  • Teamwork / Collaboration
  • Sales
  • Inbound/Outbound Sales
  • Customer Service
  • Customer Retention
  • Cold Calling
Languages
  • English
  • Spanish
Education
Clark County High SchoolLas Vegas, NVHigh School Diploma
College of Southern NevadaLas Vegas, NV

Associates in Business Administration Degree Candidate.

Accomplishments
  • Created strategies to develop and expand existing customer sales, which resulted in a 80% increase in monthly sales
  • Supervised team of 21 staff members
  • Successfully launched 3rd Party Cox Communications Dealer program
  • Developed and trained work shops for a call center of 400 employee's to improve sales metrics.
  • Recognized as supervisor of the month in April and June 2020 by director of Spectrum
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Resume Overview

Companies Worked For:

  • Charter Communications (Spectrum)
  • Blue Group Distribution
  • Retail Business Development Inc.

School Attended

  • Clark County High School
  • College of Southern Nevada

Job Titles Held:

  • Bilingual Inbound Sales Supervisor
  • District Sales Manager
  • Indirect Account Manager
  • Assistant Manager

Degrees

  • High School Diploma

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