Completed title / lien releases, affidavits and other tasks. Worked independently with critical attention to detail to set priorities. Solved the more complex problems and avoided errors that could impact customers.
Negotiated and Determined low cost solutions to expiring rate lock and/or renegotiated rate locks with Personal Bankers and Clients. Validated and accurately locked the rate and price on loan registrations and applications.
Researched, expedited and provided documents from most LOB within Bank of America to client managers and commercial clients.Documented and reported resolution of each case with results for them.
Analyzed Credit Card Accounts and offered alternatives and solutions
to card members in order to retain their business in a challenging,
highly regulated, and fast paced environment.
Troubleshoot advice and assistance of up to 100 customers per day to solve banking problems concerning mortgage, business, auto, personal and construction loans, as well as home equity and business lines of credit.
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