Bilingual CSR Resume Example
Skills
- Native fluency in Spanish and English
- Comfortable with G+ Suite, WordPress, Mailchimp, all social media
- Successful at working in a team environment, as well as independently
- Exceptional networking and presentation skills
- Work well under pressure and able to multi-task efficiently
Project Management History
- TCFRAustin Projects- Successfully executed 11 community events, 7 Masters Program training courses , 4 Couples Retreats and publicized the center at 7 conferences
- Curator for company event pages, email campaigns, and blogs on the official www.FindMyCenter.Org site, all TCFR social media campaigns, all registration pages processed and Point of Contact for all events
- Sukha International Project (Sub-managed by TCFRAustin's Founder/ Executive Director)- Publicist for Oliver Rajamani's Flamenco India: Gypsy Roots Tour World Premiere at the Zach Topfer Theater in April 2018
I am a hard working, self-sustaining Latina woman searching for an opportunity to grow with a company who has the well-being of both the general public and their team members alike in mind. As COVID-19 continues to rise, I am eager to find a new position that helps our community continue to flourish in such an uncertain time. I currently have no children or pet responsibilities at this time (however am a happy Aunt to a Corgi named Sherman & cat named Joyce) which is why I would be more than able to work weekends or holidays if necessary. As a first-year generation college student, I understand that language can be a tremendous barrier when discussing healthcare treatment which is why I would like to join a community of helping professionals willing to go above and beyond for their clients, regardless of the barriers there could be along the way. As a recent four time knee operation recovered patient from 2017, it is imperative I find a position that works closely with the Hispanic community during this time of crisis.
Enterprise Bank - Arnold , MO
Provide non-emergency transportation to Medicaid clients of all ages across the state of Texas. Daily tasks include successfully reaching an adherence Quality score of 95% average or higher to cross-sell all services provided by the state, communicate with state health plans, clients and their loved ones to make setting up transportation to important medical appointments as quickly and efficient as possible with all required medical paperwork.
The Center For Relationships - City , STATE
- Event Coordinator duties included scouting locations for all TCFRAustin sponsored programs, preparing weekly presentations for prospective clients and students, setting up and tearing down all events throughout the year. Handled all itineraries, continuously updated the company's contact list, maintained and organized numerous sensitive office files and tasks.
- Marketing Coordinator responsibilities included distributing all materials for local mental health workshops provided for the general public and Helping Professionals, monitored media coverage with local & national partners. Handled the center's digital presence - regularly updated the center's website, various social media accounts and tracked all online revenue from event sales.
Wells Fargo - City , STATE
Achieved the highest level of quarterly sales goals to cross-sell products for 75% of the year, established rapport with local clients and business owners. Balanced my drawer and vault on a daily basis with 95% accuracy year-round, handled commercial and personal banking needs in a quick and efficient manner, including foreign currency exchanges.
Bachelor of Arts/ Sociology
Spanish Business Certificate from the McCombs School of Business
TIP Scholar- Accepted into the Texas Interdisciplinary Plan as a freshman
License and Certifications
- HIPPA Certified 2014- currently
- Completed the 8-week (LEAP) Leadership Education and Progress Program
Leadership Roles while on campus:
- Leadership Week Retreat: You Lead at UT Austin- Chosen to join The University Residence Hall Association (URHA) Leadership Conference as a Freshman; Selected to join the Mooove-In Team for the Jester West Dormitory as part of the You Lead Program
- Joined the Jester Residence Hall Council Freshman year
- Project SEED: Lead Bilingual Research Assistant at UT Austin for Dr. Su Yeong Kim- Conducted 2 to 6 hour long interviews in Spanish, with Mexican- American families throughout Austin and surrounding areas; processed all equipment checked-in/out for teams of 3-4 at a time, transported colleagues and all equipment to research sites; handled payment disbursement to families
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Resume Overview
School Attended
- The University of Texas At Austin
Job Titles Held:
- Bilingual CSR
- Bilingual Marketing & Event Coordinator; Publicist
- Bilingual Lead Teller
Degrees
- Bachelor of Arts : : Sociology , Expected in 05/2021
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