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Beverage Manager Resume Example

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BEVERAGE MANAGER
Summary
Skills
Experience
Beverage Manager | 07/2020 to 12/2020
Ruth's Chris Steak House - Denver , CO
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Purchased goods and ingredients needed to make beverages.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Produced sales and productivity reports.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
HR Manager | 11/2017 to 06/2020
Ruth's Chris Steak House - Denver , CO
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Worked with HR advisors and HR representatives on establishing consistent hiring practices.
  • Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits and workers compensation.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Corporate Trainer | 05/2012 to 10/2017
Ruth's Chris Steak House - Winter Park, FL
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Partnered with subject matter experts to design training programs and instructional materials to educate FOH team.
  • Compiled data on company goals, department needs and employee training requirements.
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
  • Wrote, optimized and monitored training processes.
  • Recruited sales representatives and managers, conducted orientations and developed individual coaching plans to lower turnover and provide transparent customer experience.
  • Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
  • Trained new managers on store procedures, policies and customer service, achieving 100% outstanding customer service.
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
Lead Hostess | 01/2010 to 10/2017
Ruth's Chris Steak House - Vienna, VA
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Leveraged Open Table to collect reservation information and communicate updates to guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Helped to plan and execute parties for more than 30 guests, including coordinating menus and preparing tables.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Northern Virginia Community College - Annandale, VA
Some College (No Degree)
Computer Science
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Resume Overview

Companies Worked For:

  • Ruth's Chris Steak House

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Beverage Manager
  • HR Manager
  • Corporate Trainer
  • Lead Hostess

Degrees

  • Some College (No Degree)

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