-Management of high end restaurant and staff of over 90+ employees.
-Extensive spirit knowledge and experience in beverage purchasing and wine buying for fine dining restaurant.
-Overseeing all beverage purchasing and controlling costs.
-Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
-Food service professional adept at FOH and BOH operations. -Demonstrated team leader with excellent staff management skills. -Flexible, results-oriented Manager offering focused leadership and hospitality operations knowledge to drive profitability.
-Exceptional communication skills.
- Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around the country.
-Driven to raise the bar for fine dining and all aspects of guest relations. -Assistant General Manager with eight years in restaurants and catering. -Strong career progression in fine dining.
-Highly dedicated to career growth.
Orlando, FL, Philadelphia, PA l
-Inventory Managing of beverage cost center
-Carefully interviewed, selected, trained and supervised staff.
-Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
-Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
-Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
-Correctly calculated inventory and ordered appropriate supplies. -
-Strategically developed effective marketing plans to increase sales and profits while managing costs.
-Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
-Actively participated in ongoing customer service programs to build sales and rapport in the community.
-Led and directed team members on effective methods, operations and procedures.
-Developed, implemented and managed business plans to promote profitable food and beverage sales.
-Skillfully interacted with external vendors to obtain the best quality in pricing and product.
-Conducted timely performance evaluations for all front of house staff.
-Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
-Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
-Enhanced customer service and brand relations with guests and local area businesses.
-Maintained Marriott's standards of excellence.
-Increased guest satisfaction rating to obtain Marriott hotel of the year for 2008.
-Interacted positively with customers while promoting hotel facilities and services.
-Greeted and welcomed all hotel guests with a smile. l Escorted guests to their assigned rooms, including transporting their luggage.
-Reviewed account information and charges with guests during check-out.
-Resolved service-related problems in a timely manner.
-Verified that personal and payment information on guest accounts was accurate and complete.
-Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
-Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
-Student work study program.
-Responsible product procurement and vendor relations, maintaining budget standards. l
-Involved in Selection and Retention of Employees.
-Setting standard operating procedures and overseeing training.
-Managed kitchen operations and staff production.
-Oversaw finances and budgeting.
-Managed 12-20 employees
-Top 10% of graduating class
-Emphasis in Hospitality Management/ Viticulture
-Coursework in Food Service Management, Beverage and Cost Control
Operations, Customer Service, Receptionist, Retail Sales, Budget, Build Sales, Business Plans, Buying/procurement, Increase, Increase Sales, Inventory, Marketing, Marketing Plan, New Hires, Payroll, Pricing, Purchasing, Sales, Sales And, Terminations, Budgeting, Chef, Kitchen, Satisfaction, Operations Manager, Procurement, Training, Advertising, Award, Business Operations, Buying, Inventory Control, Million, Natural, Of Sale, Point Of Sale, Pos, Staff Training, System Operation, Associate, Class, Comprehensive Large Array Data Stewardship System, Cost Control, Food Service
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