Beverage Manager Resume Example

Resolved customer concerns and relayed relevant information to supervisor.

• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Upheld food safety standards at all times.
• Complied with company service standards, including inventory and cash control procedures.
• Established budgets and strategic business plans for daily operations.
• Employed and trained new hires according to established guidelines to improve efficiency and productivity.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Interviewed, hired, and supervised back of house staff.
• Built sales forecasts and schedules to reflected desired productivity targets.
• Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Collaborated with Executive Chef to analyze and approve all food and beverage selections.
• Efficiently resolved problems or concerns to satisfaction of all involved parties.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.

• Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Set and optimized employee schedules to secure proper coverage for all shifts.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
• Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
• Provided concierge services for guests as needed.
• Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Performed balancing of hotel accounts at the end of the day.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Managed all front desk operations for busy high-volume hotel.
• Resolved guest complaints promptly and addressed concerns.
• Managed tasks and responsibilities for front office employees when the team was understaffed.

• Established and managed effective controls for labor and inventory costs.
• Completed reports outlining meal numbers, service efficiency and various contributing costs.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
• Adhered to all company food, safety, quality and sanitation policies.
• Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
• Assessed employee schedules for effectiveness and approved all timesheets.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Resolved customer concerns and relayed relevant information to supervisor.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Interviewed, hired, front and back of house staff.
• Assisted customers by responding to questions about services, amenities and local attractions.
• Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
• Generated maximum revenue using upselling and cross-selling techniques.
• Input customer data using V1 software and made immediate updates to reflect room changes.