beverage director resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Enthusiastic Beverage Director with over 10 years of experience in a leadership role. Successful at implementing systems of organization and upselling products with a commitment to excellent customer service. Adept at detailed inventories and innovative menu design.

  • Computerized Health Care Systems
  • Microsoft Office
  • Cost Reduction Strategies
  • Customer Satisfaction Enhancement
  • Labor Control
  • Online Ordering and Inventory Systems
  • Online menu management systems
  • Budgeting and Cost Management
  • Team Building and Training
  • Serv Safe Certified
Beverage Director, 07/2022 to Current
Choctaw Nation Of OklahomaDaisy, OK,

Develop and execute strategies and procedures to meet operating and financial goals.

Lead the operation of water services by overseeing third party provider and ensuring areas of responsibility meet objectives and client expectations.Ensure safety and sanitation standards in all areas of operation.Build revenue and manage budget, including cost controls regarding beverage.Ensure the completion and maintenance of P & L statements.Create value through efficient operations, appropriate cost controls and profit management.Create and enforce policies and guidelines for the department.Lead consolidation process to reduce water support cost savings initiative.Create inventory of all water locations and maintain biannual inspections.

Food Service Manager, 09/2015 to 06/2022
Select Medical CorporationAvon, CT,
  • Manage and Direct resident dining for a high profile account
  • Managed in house Full Service Restaurant
  • Responsible for managing up to 3000 meals daily
  • Training and development of up to 105 employees
  • Proficient in all Sodexo computer systems
  • Working closing with students on sustainability initiative
  • Working with local farms to provide “Farm to Table” experience for dining facilities
  • Working with Catering on major events; graduations, football games, orientation for freshmen class
  • Maintaining the high standards set my Sodexo for the entire campus
  • Responsible for scheduling and maintaining labor budget
Assistant Director/Patient Service Manager, 04/2014 to 09/2015
Johns Hopkins MedicineMclean, VA,
  • Direct all functional areas within the Food and Nutrition Department including retail, patient meal services and catering with over 45 employees
  • Manages CateringToYou ,a patient food service program, at a 224-bed hospital serving over 900 meals daily in accordance to specialized diets
  • Responsible for operating an employee cafeteria to service visitors, employees and staff serving over 1,000 meals daily
  • Increased Patient Satisfaction Scores 5% within 4 months exceeding our contracted goal while increasing employee satisfaction
  • Brought the facility to a superior standard exceeding contracted goals while achieving excellent results in sanitation by the Board of Health and DNV
  • Responsible for hiring, managing, motivation, retention and training of staff
  • Provide continual customer service training for staff to drive sales and increase revenue
  • Maintain systems and procedures for the ordering, receiving, storing, preparation and serving of food related products and nutritional supplements
  • Responsible for daily financial reporting, cash handling, cash deposits, event planning, budget management, menu planning and development and payroll
  • Implemented measures for profit maximization by cost cutting and enhanced employee productivity
Patient Service Manager, 05/2013 to 04/2014
Cargill, Inc.Cheyenne Wells, CO,
  • Develop, evaluate, and recommend improvements and quality assurance programs designed to maximize Patient Service scores
  • Ensures accuracy of patient meals in accordance to their diets/allergies as well as tray delivery/pick-up from patient rooms
  • Daily patient meal rounding, direct interaction with the patients and nursing staff, tray audits, training, evaluations, and overseeing inventory and stocking of the floors
  • Responsible for all hiring, training, supervising and evaluating qualified team personnel
  • Provide daily direction to the team with scheduling, documentation, productivity and patient care operations
  • Resolve patient care concerns and assure complaints are handled in accordance with legal compliance
  • Promote resource management plans (going green campaign) within company standards of quality, which has contributed to the overall growth of the organization
  • Successfully implemented Expressly forYou program within 2 months while consistently increasing patient satisfaction scores
  • Worked with management team and staff on successfully passing the yearly Sodexo NSF safety audit.
Senior Executive Administrative Assistant, 02/2013 to 05/2013
Riverside Regional Medical CenterCity, STATE,
  • Supported the Retail Manager, Executive Chef, Clinical Nutrition Manger, and 4 Dietitians
  • Planned/scheduled meetings and manage projects that are time sensitive and critical in nature
  • Produced weekly statistical and financial reports for Sodexo and RRMC
  • Tended the cash vault/registers for the cafeteria/coffee kiosk and manage all deposits and transfer of currency through Garda
  • Managed weekly charges and payroll for Nutrition Services Department consisting of over 70 employees.
Education and Training
Bachelors of Science: Human Nutrition, Food and Exercise, Dietetics, Expected in 01/1998 to Virginia Polytechnic Institute and State University - Blacksburg, VA

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Resume Overview

School Attended

  • Virginia Polytechnic Institute and State University

Job Titles Held:

  • Beverage Director
  • Food Service Manager
  • Assistant Director/Patient Service Manager
  • Patient Service Manager
  • Senior Executive Administrative Assistant


  • Bachelors of Science

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