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beverage director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Having been in the service industry for over 45 years, I have developed a sincere understanding of all aspects of the business-from the time a guest enters the establishment to the check-out. My customer satisfaction skills have also developed into knowing what a particular person needs to make their visit an enjoyable one, or to rectify a complaint. Table touches, "bartender banter' and a safe a and stimulating atmosphere are the essence of FOH responsibilities.

I believe that interviewing and hiring the right person for the job and creating a "family team" comprised of professionals is crucial to success in this industry.

My relationship with beer and liquor vendors, the Baltimore Health Department, the Baltimore Liquor Board and the Maryland Restaurant Association spans decades in Baltimore. I believe this allows me to react to business trends and restrictions-especially during Covid.

Additionally, working in the bar industry for 25 years has provided me with extensive BOH knowledge on draft beer systems, pressurized gas and soda systems, trouble-shooting and maintenance contacts, from refrigeration and electrical issues to HVAC problems.

I have also developed and maintained customer loyalty programs ie "beer clubs", created and designed merchandise including wearables, worked with local radio and TV personalities, posted new cocktail creations using fresh herbs and flowers on social media...all in the interest of building and growing customer loyalty.

I am Servsafe and Tips certified and have the contacts to schedule classes to ensure the all employees are certified as well.

My POS experience includes proficiency in Aloha and Toast, both FOH and BOH.

Skills
  • Payroll Understanding
  • Marketing Expertise/New Product Development
  • Budgeting/Cost Control
  • Hiring/Scheduling
  • Sales/Reacting to Trends
  • Creating and Maintaining Beverage Program
  • Developing Loyal Customer Base
  • Developing Working Relationship with Distributors, Sales Reps and Neighboring Establishments.
  • Inventory Control
  • Employee Training
Experience
Beverage Director, 08/2020 - Current
Choctaw Nation Of Oklahoma Grant, OK,
  • Controlled bar inventory by monitoring use and making orders as needed.
  • Designed specialized drink menu with classic and innovative drinks, prices and nonalcoholic beverages.
  • Made alcohol and beverage orders for clients.
  • Coached bartenders and servers on pairings and upselling more profitable drinks.
  • Invented monthly drink specials based on alcohol inventory and season.
Beverage Manager, 12/1994 - 03/2020
Momofuku New York, NY,
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Preserved excellent levels of internal and external customer service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Attracted, recruited and trained new employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Developed formulas for pricing inventory including: draft beer, bottle and canned beer, liquor. Trained and monitored staff to ensure consistency.
  • Learned the ins and outs of draft beer-gas pressures, storage and hook-up, trouble-shooting.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Promoted events and menu specials on Twitter and Facebook, increasing brand awareness and patron engagement.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Managed up to 800 customers per shift while simultaneously assisting other staff members
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Collected and organized more than $3M in gross revenue and tips on annual basis.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Coordinated with house maintenance and cleaning crews to ensure safe and clean enviroment for guests, as well as ensuring physical plant and equipment were maintained and servived in a timely manner.
Vice President of Operations, 07/1990 - 11/1994
Smile Brands Sacramento, CA,
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
  • Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and new product possibilities.
  • Oversaw daily operation of dine-in, carry-out and delivery programs.
  • Highly visible position involving constant customer interaction to ensure a superior dining experience.
  • Maintained accounts payable, accounts receivable, scheduling and payroll.
Education and Training
: , Expected in
-
Penn State - State College, PA,
GPA:
Status -
Associate of Science: Biotechnology, Expected in 05/1998
-
Baltimore City Community College - Baltimore, MD
GPA:
Status -

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Resume Overview

School Attended

  • Penn State
  • Baltimore City Community College

Job Titles Held:

  • Beverage Director
  • Beverage Manager
  • Vice President of Operations

Degrees

  • Some College (No Degree)
  • Associate of Science

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