Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Seven years in fast-paced customer service environments identifying customer needs and delivering solutions to problems while staying personable and professional under pressure.
Ran day to day operations of entire mobile business, as well as supporting core store leadership
Coached and trained sales consultants to improve overall team performance
Held to key performance indicators, overall wireless margin, and store's P/L statement
Turned an under performing business into a top performing one in less than two months
Consistently performed above company expectations (Top 1%)
Had numerous employees win multiple awards and promotions through excellent performance
•Responsible for driving traffic into the store through promotions and events
•Grand opened a store with great success
•Consistently performed above company average
•Won sales awards of success in 5 of the first 7 months of fiscal 2010
•Delivered world class customer service to customer to assist buying
•Coached and trained other sales consultants to improve overall team performance
•Assisted direct supervisor in reaching current goals
•Obtained multiple employee of the month and quarter awards
•Part of the most successful sales team in New England
Experience in sales in person, on phone, and via email
Understanding of sales process and philosophy
Strong problem solving skills
Capable of explaining complicated ideas in ways people understand and respond to
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