Highly enthusiastic customer service professional with 10+ years customer interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety security and quality.
Responsibilities include but not limited to: Effective time management, organizational skills, medical billing and coding, data entry, extensive payer research, payer tracking (Medicare, Medicaid, Tricare, and Various Private Payers), benefit verifications, ensuring maximum reimbursement and follow-up for the provider, obtaining accurate benefits in order to qualify patients for co-pay or patient assistance programs offered by the manufacturer, prior authorization and pre-determination initiation processes in regards to medical procedures, assisting Site Coordinators with accurate benefit information, payer processes, and payer research to ensure timely processing of enrollments.
Trained new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed quality communication, customer support and product representation for each customer.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Guaranteed positive customer experiences and resolved all customer complaints.
Advanced to increasingly, responsible positions, perpetrating in management role.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and customers.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
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