LiveCareer-Resume

benefits administrator resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Also, looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Computer proficiency
  • Good listening skills
  • Customer Service
  • Proficient in Microsoft Office
  • Attention to Detail
  • Safety Procedures
  • Friendly and Enthusiastic
  • Quick Learner
  • Honesty and Integrity
Work History
09/2018 to 02/2021 Benefits Administrator Ascensus | Cincinnati, OH,
  • Consistently maintained 96% customer service satisfaction ratings through quality control.
  • Served as subject matter expert in answering questions from colleagues regarding benefits.
  • Entered phone calls, emails or hard copy information into computerized maintenance management system.
  • Maintained and updated records, reports, files and communication information.
  • Dispatched technicians to perform reactive maintenance work.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Optimized system security and performance with proactive changes such as Salesforce and Prod A.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Participated in team-building activities to enhance working relationships.
02/2018 to 09/2018 Warehouse Packer Tubelite Inc | Walker, MI,
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Packed, weighed and shipped items per customer specifications.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Organized items on racks, shelves and bins to maintain established order.
  • Used marking tools to mark and label containers, container tags and products.
  • Reviewed orders to verify products met specifications.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 98%
03/2014 to 10/2017 Customer Service Representative Ibex Holdings Limited | Charleston, WV,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched and resolved billing variances to maintain system accuracy.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Resolved complaints to satisfy customers and encourage future transactions.
Education
Expected in 06/2008 High School Diploma | Ashworth College, Norcross, GA GPA:

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Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Benefits Administrator
  • Warehouse Packer
  • Customer Service Representative

Degrees

  • High School Diploma

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