Successful Human Resource professional with a record
of achievements in employee health benefits and member relations. Effective
team member with the ability to lead, manage tasks and priorities in a shared services
environment. Strong ability to also work independently to complete multiple projects within established deadlines.
Benefits Administration Operations Analyst June 2013 to CurrentMTA Business Service Center － New York City, NY
Retrieve, catalog and analyze
scanned documents and forms in Universal Content Manager for over 100,000
Benefit eligible individuals within all MTA agencies, which consists of
MTA Headquarters, New York City Transit, Long Island Rail Road, Metro
North Railroad, MTA Bus, Staten Island Rapid Transit, and MTA Bridges and
Enter transactions from
scanned documents in PeopleSoft 9.2 and NYBEAS for non-represented,
represented, active, and retired employees accordingly.
excellent customer service by receiving, analyzing, researching and pursuing
resolutions to assigned service requests in Siebel Call Center within the agreed-to
Service Level Agreement guidelines.
Run multiple queries to reconcile vendor files and investigate discrepancies in PeopleSoft.
PeopleSoft data clean up provided by IT Benefits which includes errors
with Life Insurance, Overage Dependents, and Eligibility rules.
in testing procedures with IT Benefits to ensure PeopleSoft accuracy.
train and support other team members appropriately.
for processing Daily Open Events and Out of Sequence Events in PeopleSoft.
Serve as the link between medical carriers and employees with daily discrepancy inquires which includes adding newborn, missing dependents, and inaccurate information.
Education and Training
Bachelor of Arts : Corporate Business Communications, 2004Bernard M. Baruch College － New York City, NY, USA