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Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends.
Experienced in helping employees to support customers by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership. Fluent in [Language] and [Language].
Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
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- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
- Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Managed and supervised new workers assigned to the unit by mentoring, coordinating activities, case monitoring and provding feedback.
- Assisted the training unit supervisor with training new personnel with MAGI policies and VACMS.
- Provided refresher training for workers and supervisors within both the Intake and Ongoing units.
- Troubleshooted VACMS issues in system and asnwer program questions for multiple units.
- Participated in the development of the VACMS system by acting as Ambassador for hte agency and partciptaing in the monthly VACMS User Group meetings.
- Acted as the lead worker in absence of the supervisor.
- Determined elgibility and the amount of benefits for a variety of income maintenance programs, including cash, food and medical assistance.
- Communicated program time limits, expectations and other program requirements to the client, and serves as central point of communication for financial, child care and employment services.
- Re-determined eligiblity and benefit amounts required by changes in a client's status, by reveiwing and verifying client information, preparing documents, and calculatng benefit amounts in accordance with established benefit standards.
- Maintained complete and accurate records on client's eligibilty for all assigned programs.
- Advised clients of case status, including explaining elgibility requirements, benefit factors, rights and responsibilities, assesses client needs, and refers clients to programs and other community resources to assist them in maintiaing eligibility, or in the event that the client is no longer eligible for public assistance.
- Responded to complaints of clients and informs clients of hte right and method of appeal and other leagal rights.
- Provided weekly and monthly reports to supervisor.
- Assisted in reviewing Public Housing and Housing Choice Voucher files to ensure program compliance.
- Responsible for assisting landlords in completing necessary forms to list properties.
- Maintained working relationships between hte housing coommunity and landlords.
- Assisted in conucting monthly new landlord orientations to provide information on the Housing Choice Voucher program.
- Prepared weekly housing listing and landlord training materials.
- Assisted in conducting Quality Assurance inspections on properties on the Housing Choice Voucher program.
- Responsible for maintainig Quality Assurance files and SEMAP files.
- Responsible for prepaping Quality Assurance reports and SEMAP reports.
- Responsible for interviewiong applicants/recipients and explaining program guidelines.
- Responsible for assisting applicants/recipients in completing ncessary forms, determing and advising applicants/recipeints of eligibilty.
- Maintaninted working relationships between the housing community and social and community service programs.
- Maintained effective working relationships with residents and staff.
- Enforced lease provisions and policies regarding property operations and made reccomendations regarding lease cancellations.
- Investigated and resolved resident complaints; mmaintatined records and data concenring neighborhood disturbances, housekeeeping problems, etc.
- Assisted in the reveiw/revision of hte Admission and Continued Occupancy Policy (ACOP) manual.
- Attneded court regarding restitution of property damage and other necessary legal action against residents.
Virginia State University - Petersburg, VA
Norfolk State University - Norfolk, VA
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Resume Overview
School Attended
- Virginia State University
- Norfolk State University
Job Titles Held:
- Benefit Program Supervisor
- Benefit Program Specialist II
- Administrative Assistant
- Community Administrative Assistant
Degrees
- Bachelor of Arts
- Master of Arts
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