Adaptable professional with 15 years of customer service experience and a proven knowledge of customer needs assessment, customer retention, and customer satisfaction. Aiming to leverage my skills to successfully fill the role at your company.
Skills
Organizational skills
Attention to detail
Interpersonal Skills
Daily operational Opening and Closing Procedure strengths
Flexible Schedule
Decision Making
Documentation and Reporting
Team Leadership
Punctual and Reliable
Basic Life Support Certified
Blood Born Pathogen certified
State Mandated Reporter certified
Data Collection
Positive Reinforcement
Behavior Management
Behavior Intervention
Motivating Students
Social Skills Development
Behavioral/Cognitive Skills Development
First Aid/CPR
Relationship Building
Data Management
People Skills
Reliable and Trustworthy
Working Collaboratively
Work Ethic
Conflict Resolution
Critical Thinking
Friendly, Positive Attitude
Customer Service
Problem Resolution
Education and Training
Los Angeles Harbor CollegeWilmington, CAExpected in – –:Nursing - GPA:
Completed professional development in Medical Terminology
Dean's List Honoree
EOPS Member
3.8 GPA
Completed continuing education in Health
Completed coursework in
Human Biology
Human Anatomy
Physiology
Microbiology
Pharmacology
CPR First Aid training
License to Run a DayCare through the Child Development Program . License is lifelong.
El Camino CollegeTorrance, CAExpected in – –: - GPA:
Attended Respiratory Therapy Program
Experience
Mhm Services, Inc. - Behavioral Specialist Hagerstown, MD, 02/2022 - Current
Developed individual educational plans designed to promote educational, physical and social development.
Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Created reports and audited charts to maintain concise records.
Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
Utilized consulting skills for implementation and maintenance of intervention plans.
Del Monte Foods - Shift Manager Pittsburgh, PA, 01/2007 - 07/2021
Acts with integrity, honesty and knowledge that promote the culture, values and mission of the Corporation
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
Discovers and responds to customer needs
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Follws the operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Maintains regular and consistent attendance and punctuality
Follows health, safety and sanitation guidelines for all products.
Upheld company standards and compliance requirements for operations.
Reinforced rules to promote superior employee performance.
Handled customer complaints, questions and inquiries.
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