(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Adaptable professional with 15 years of customer service experience and a proven knowledge of customer needs assessment, customer retention, and customer satisfaction. Aiming to leverage my skills to successfully fill the role at your company.

  • Organizational skills
  • Attention to detail
  • Interpersonal Skills
  • Daily operational Opening and Closing Procedure strengths
  • Flexible Schedule
  • Decision Making
  • Documentation and Reporting
  • Team Leadership
  • Punctual and Reliable
  • Basic Life Support Certified
  • Blood Born Pathogen certified
  • State Mandated Reporter certified
  • Data Collection
  • Positive Reinforcement
  • Behavior Management
  • Behavior Intervention
  • Motivating Students
  • Social Skills Development
  • Behavioral/Cognitive Skills Development
  • First Aid/CPR
  • Relationship Building
  • Data Management
  • People Skills
  • Reliable and Trustworthy
  • Working Collaboratively
  • Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • Friendly, Positive Attitude
  • Customer Service
  • Problem Resolution
Education and Training
Los Angeles Harbor College Wilmington, CA Expected in : Nursing - GPA :
  • Completed professional development in Medical Terminology
  • Dean's List Honoree
  • EOPS Member
  • 3.8 GPA
  • Completed continuing education in Health
  • Completed coursework in
  • Human Biology
  • Human Anatomy
  • Physiology
  • Microbiology
  • Pharmacology
  • CPR First Aid training
  • License to Run a DayCare through the Child Development Program . License is lifelong.
El Camino College Torrance, CA Expected in : - GPA :
  • Attended Respiratory Therapy Program
Mhm Services, Inc. - Behavioral Specialist
Hagerstown, MD, 02/2022 - Current
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Created reports and audited charts to maintain concise records.
  • Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
  • Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
  • Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality and job competence.
  • Utilized consulting skills for implementation and maintenance of intervention plans.
Del Monte Foods - Shift Manager
Pittsburgh, PA, 01/2007 - 07/2021
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of the Corporation
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
  • Discovers and responds to customer needs
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
  • Follws the operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
  • Maintains regular and consistent attendance and punctuality
  • Follows health, safety and sanitation guidelines for all products.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.
  • Handled customer complaints, questions and inquiries.
Ymca Twin Cities - Volunteer
New Hope, MN, 01/2006 - 07/2006
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Educated residents and families about available services and resources.
  • Adhered to high level of standards and values, and maintained professional demeanor.
  • Assist patients to make them as comfortable as possible. For example, you might be getting extra pillows for patients or delivering meals.
Town Sports International Holdings Inc - Babysitter
Boston, MA, -
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Enforced rules to teach good manners and maintain safe environment.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Provided safe transportation to and from activities and events.
  • Devised activities helping promote physical and mental development.
  • Completed logs with relevant information regarding activities and behaviors.
  • Cared for Children on the Spectrum and children with behavioral disorders.
Company Name - Kiosk Manager
City, State, -
  • Managed sales team to maximize sales revenue and exceed corporate goals.
  • Developed specific plans to expand Vons and Starbucks products and forecasted monthly, quarterly and annual sales targets.
  • Designed and constructed visually appealing displays to attract additional customers.
  • Cultivated loyal customer base by providing excellent customer service.
  • Responded to customer service issues and worked with parties to effectively communicate and resolve.
  • Established high standards for professionalism and customer service and communicated expectations with employees.
  • Wore clothing to represent brand and aesthetic of boutique.
  • Spoiled customers by offering refreshments, providing attentive service and anticipating needs.

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School Attended

  • Los Angeles Harbor College
  • El Camino College

Job Titles Held:

  • Behavioral Specialist
  • Shift Manager
  • Volunteer
  • Babysitter
  • Kiosk Manager


  • Some College (No Degree)
  • Some College (No Degree)

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