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behavioral modified assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am JessicaClaire I am a very hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience. Hardworking and reliable with strong ability in problem solve with others and help others problem solve. Offering prioritizing and manage variety's of duty's while still independently working. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Behavior Management
  • Treatment Plans
  • Data Collection
  • Organizational Skills
  • Customer Service
  • First Aid/CPR
  • PPE Use
  • Team Building
  • Relationship Building
  • Good Work Ethic
  • Planning & Organizing
  • Problem Resolution
  • Conflict Resolution
  • Positive Reinforcement
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Computer Skills
  • Critical Thinking
  • Active Listening
  • Team Management
  • People Skills
  • Microsoft Office
  • Basic Math
  • Training & Development
  • Friendly, Positive Attitude
  • Flexible Schedule
  • Typing skills
Experience
Behavioral Modified Assistant, 12/2014 - Current
Northern Tool + Equipment Miami Gardens, FL,

  • Educated family members and helped each support clients by improving coping techniques.
  • Monitored, evaluated and recorded client progress with respect to treatment goals grafting them monthly.
  • Enhanced and devised treatment strategies to promote continued progress.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Reviewed records to evaluate mental or physical condition of client or patient.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Cashier Team Lead, 06/2005 - 09/2009
Jack Wills Westport, CT,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Data entry in nightly money for all cashiers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
Sales Associate, 05/2004 - 08/2007
Camden Property Trust Atlanta, GA,
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
Assistant Manager, 01/2001 - 08/2004
McDonald's City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day..
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
Education and Training
GED: , Expected in 06/2003
-
Cental High School - Duluth,
GPA:
Status -
: General Studies, Expected in
-
Lake Superior College - Duluth, MN
GPA:
Status -
Certifications
  • Driver license class D since 2004 have had a very good driving record for about 8 years
  • Been CPR certified since 2004
,

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Resume Overview

School Attended

  • Cental High School
  • Lake Superior College

Job Titles Held:

  • Behavioral Modified Assistant
  • Cashier Team Lead
  • Sales Associate
  • Assistant Manager

Degrees

  • GED
  • Some College (No Degree)

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