Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of treatment planning and [assessment] and training in a behavioral aspect. Motivated to learn, grow and excel in Human Services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Counseling position in emotional environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Student counseling
  • Group and individual instruction
  • Conflict resolution techniques
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Written Communication
  • Organization and Time Management
  • First Aid/CPR
  • Basic Math
  • Training and Development
  • Good Telephone Etiquette
  • Software Proficiency
  • Lesson Planning
  • Classroom management
  • Self-Motivated
Work History
02/1991 to 06/1995 Behavioral Intervention Specialist Camp Recovery | Tukwila, WA,
  • Signed diagnostic assessments and individual plans of care to initiate client treatments.
  • Consulted with doctors to drive program efficacy.
  • Offered crisis counseling and intervention at school, home and in community to support student needs.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Saved on monthly budget by implementing cost-saving initiatives that addressed long-standing problems
  • Signed diagnostic assessments and individual plans of care to initiate client treatments
  • Offered crisis counseling and intervention at school, home and in community to support student needs
  • Collaborated with team members, school personnel and family members to develop individual plans of care for students
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction
  • Mentored new teachers on student progress monitoring and legal document preparation
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents
  • Consulted with Physicians to drive program efficancy
12/1985 to 05/1990 Patient Care Technician, Labor and Delivery Avera Health | Wagner, SD,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assembled admissions pages and added new pages to patients' charts.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected and transported specimens to prepare for lab testing.
  • Resolved customer inquiries and complaints promptly and with professionalism.
  • Weighed patients and took blood pressure and vital signs to assist nursing staff.
  • Transported patients and helped with discharge procedures.
  • Prepared patients in examination room to facilitate treatment.
  • Completed paperwork and evaluation forms to document patient interactions.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Completed on-time deliveries by choosing best and most efficient routes
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Supported patient admissions, discharges and transfers to promote team productivity
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
  • Delivered packages to customer doorsteps and business offices
  • Fostered positive working relationships with regular customers
06/1983 to 11/1985 Merchant Teller Supervisor First Interstate Bank | City, STATE,
  • Managed customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Examined tellers' reports of daily transactions for accuracy.
  • Evaluated customer lifestyle to counsel customers on best products and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Reviewed operational and security reports to identify possible hazards or security breaches.
  • Researched and resolved customer issues on personal savings, checking and line of credit accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Purchased and maintained office supply inventories while adhering to budgeting practices.
  • Handled various accounting transactions.
  • Wrote and distributed customer correspondence.
  • Conducted regular proof work and followed up on chargebacks and deposits
  • Handled large call volume calls per to address customer inquiries and concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Participated in team-building activities to enhance working relationships
  • Maintained excellent attendance record, consistently arriving to work on time
  • Supervised work of contracted employees to keep on task for timely completion
  • Successfully maintain clean, valid driver's license and access to reliable transportation
  • Used Microsoft Word and other software tools to create documents and other communications
  • Identified issues, analyzed information and provided solutions to problems
  • Managed on-site evaluations, internal audits and customer surveys
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Handled 1000 + calls per 8 hours to address customer inquiries and concerns
  • Improved operations through consistent hard work and dedication
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked closely with branch manager to maintain optimum levels of communication to effectively and efficiently complete projects
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Expected in 05/1982 High School Diploma | Thomas Jefferson High School, Port Arthur, TX, GPA:
  • Relevant Coursework Completed: [Subject] & [Subject]

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Resume Overview

School Attended

  • Thomas Jefferson High School

Job Titles Held:

  • Behavioral Intervention Specialist
  • Patient Care Technician, Labor and Delivery
  • Merchant Teller Supervisor

Degrees

  • High School Diploma

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