Behavioral & Developmental Specialist Resume Example
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BEHAVIORAL & DEVELOPMENTAL SPECIALIST
Professional Summary
Professional medical assistant with over 12 years hands on experience. Received employee of the month within first 90 days for dedicated service and dependability! Highly motivated, self starter. Willing to relocate.
Certifications
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Office Administrator
- Registered Medical Assistant
- Certified Phlebotomist
- Certified Medical Transcriptionist
- Dual First Aid/CPR Certified
- Basic Life Support (BLS) Certified
- EMT Basic
- First Responder/AED Certified
Skills
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Work History
Behavioral & Developmental Specialist, 05/2018 to 09/2019
Patient Account Services – Ashburn , VA
Patient Account Services – Ashburn , VA
- Assess each person receiving services for their hopes, dreams, desires, provide supports that facilitate achievement.
- Support people who have been identified as highly aggressive, and violent and who have demonstrated a consistent pattern of life-threatening aggression against staff, law enforcement officials and/or others in the community.
- Assist people receiving services in participating fully in their community consistent with the person's interests.
- Ensure that the rights of each person receiving services are protected and promoted at all times.
- Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates.
- Provide support as needed to meet the emotional, physical, and social needs of each person supported.
- Facilitate person-centered, effective, positive relationships with people receiving services using positive approaches that promote self-determination in all areas of life.
- Provide input and recommendations into assessment and planning processes, and development of the individual's plan.
- Implement a person's plan fully, within the requirements of the service definition, and document as required by the service definition and agency policy.
- Complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc.
- Complete daily progress notes and communication logs to assure appointments, goals, and interests are met.
- Assist people receiving services with the day-to-day operation of their homes such as housekeeping, meal preparation, laundry, shopping, lawn care, vehicle cleanliness, and maintenance.
- Assist people receiving services with knowledge of emergency procedures and personal safety.
- Utilize effective judgment when dealing with safety issues, including but not limited to fire safety by conducting drills, inspecting equipment, and practicing safety procedures in the community.
- Facilitate access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities, or services providers to teach life skills, and relevant mental health, developmental disabilities, and substance abuse services.
- Assist person supported to develop natural resources and make contact with social support networks.
- Assist new staff and/or current staff with orientation, mentoring, and training.
- Attend and actively participate in meetings and training as required.
- Maintain certification in all agency, state, and federal training requirements.
- Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
- Follow service definition guidelines for services being provided.
- Complete all other relevant responsibilities as assigned by the supervisor.
- Conducted weekly groups to support teachers in developing positive behavioral tools and skills.
- Managed caseload of 8 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Medical Assistant, 04/2017 to 09/2018
NOVA Urgent Care – City , STATE
NOVA Urgent Care – City , STATE
- Support practitioners and other members of the health care team by gathering patient medical history, taking and recording vital sign information, and occasionally assisting with minor, office-based procedures.
- Scribe, vitals, labs, phlebotomy, suturing, casting, billing & coding, transcription, general office duties.
- Supply management, verbal communication, infection control, creating a safe, effective environment, scheduling, maintaining confidentiality.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, including medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into the computer.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Moved transducer over aspecified area of the body to produce images.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Tested and recorded blood glucose levels.
- Report significant information and changes in patient condition to the nurse supervisor.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in follow-through of care.
- Obtained all prescribed laboratory testing.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Office Manager & Medical Assistant, 11/2012 to 03/2014
Atlantic Chiropractic – City , STATE
Atlantic Chiropractic – City , STATE
- Greet patients with a smile as they enter the office, check them in, verify insurance and obtain any changes to insurance, address, and/or phone number and deliver their chart to the treatment room.
- On exiting, check the patient out, schedule the next appointment based on the doctor's recommendation.
- Answer all incoming calls and take messages or direct to the appropriate staff member.
- Prepare for the next day by pulling patient charts, dating, keeping tab of how many visits used to date, billing & coding, vitals record, assist Dr.
- With heat and electrode therapies as well as x-rays.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Performed billing, collection and reporting functions for office generating over $110,000 annually.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Received, screened and routed incoming calls.
- Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared patients for X-rays, electrocardiograms, TENS therapy
- Maintained detailed records of test results by entering data and patient information into computer.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Moved transducer over specified area of body to produce images.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Pamlico Community College - City, State
Dean's list, PTK membership, Green Leaf Scholarship recipient Page 2
Associate of Science: Medical Assisting , 05/2013
Pamlico Community College - City
Pamlico Community College - City
Certification: MOA & Medical Transcription, 11/2010
Pamlico Community College - City
Pamlico Community College - City
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Resume Overview
School Attended
- Pamlico Community College
Job Titles Held:
- Behavioral & Developmental Specialist
- Medical Assistant
- Office Manager & Medical Assistant
Degrees
- Certification : EMT Basic , 05/2019
Associate of Science : Medical Assisting , 05/2013
Certification : MOA & Medical Transcription , 11/2010
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