Behavioral Care Coordinator/Service Coordinator Resume Example
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BEHAVIORAL CARE COORDINATOR/SERVICE COORDINATOR
Summary
Innovative, quality healthcare administrator with background in managed behavioral health skills. Strong background in auditing, claim analysis and HEDIS measurements.
Skills
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Experience
10/2006 - Current
Alamogordo Public Schools － Alamogordo , NMBehavioral Care Coordinator/Service Coordinator
- Interview and evaluate clients, to include safety and risk assessments.
- Develop treatments and casework programs averaging 250 patients.
- Assess clients for abuse and neglect.
- Coordinate patient care from pre-admission to post-discharge hospitalization follow-up to address patient needs.
- Screen individuals for behavioral health, substance abuse, and rehabilitation needs.
- Audit, Review and Authorize Single Case Agreements Contracts for providers to continue patient care.
- Collaborate special projects and communicate with departmental and plan administrative staff to facilitate daily operations. Take part in Project management groups to simply workflow's for daily operations.
- Intervene with both medical and behavioral providers to ensure optimal care for members.
09/2005 - 07/2006
DFPS/HHSC － City , STATEStatewide Intake Specialist/Texas Works Advisor
- Addressed and resolved customer product complaints empathetically and professionally.
- Effectively managed a high-volume of inbound and outbound customer calls with tact and professionalism.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Met or exceeded service and quality standards every review period.
- Developed all process controls and metrics for daily management of operations.
- Gathered and analyzed data for studies and reports, processed recommendations based on findings.
- Served as the main point of contact to provide members with government benefit programs.
- Achieved and developed goals, objectives, standards of performance, policies and procedures as part of an advisory team.
08/2003 - 08/2005
Eagle Pass Independent School District － City , STATEHistory Teacher
- Successfully improved student participation inside and outside the classroom through integration of creative role-playing exercises.
- Developed program to work with students and increase interest in higher learning.
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with District regulations and Board of Education goals.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Consistently received positive teacher evaluations.
- Lead Student Council, group of students, to achieve the highest monetary funds through my leadership years.
Education
Grand Canyon UniversityCity, StateMaster of Science: Business Analytics
University of TexasCity, StateBachelor of Arts: Criminal Justice
Trainings
Cenpatico Training
-Motivational Interview August 2014 & August 2015,
-Service Coordination Training 2013, 2014 and 2015
-Leadership Course June 2014
Superior Health Plan Training
-Motivational Interview skills 2017, 2018, 2019
-Person Centered Training skills 2017, 2018, 2019
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Resume Overview
School Attended
- Grand Canyon University
- University of Texas
Job Titles Held:
- Behavioral Care Coordinator/Service Coordinator
- Statewide Intake Specialist/Texas Works Advisor
- History Teacher
Degrees
- Master of Science : Business Analytics
Bachelor of Arts : Criminal Justice
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