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Behavioral Care Coordinator/Service Coordinator Resume Example

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BEHAVIORAL CARE COORDINATOR/SERVICE COORDINATOR
Summary

Innovative, quality healthcare administrator with background in managed behavioral health skills. Strong background in auditing, claim analysis and HEDIS measurements.

Skills
  • Microsoft Outlook, Word, Excel and Power Point
  • Database knowledge - SQL, R, and Tableau (Collect data)
  • Strong communication skills to include verbal and written
  • Strong Leadership skills - decision making.
  • Attention to detail - Active listener
  • Mental health experience
  • Auditor skills
  • Presentation skills
  • Problem solving skills
  • Coachable, flexible and able to work individual settings and or team environment.
  • Work well under pressure, flexible and coachable.
Experience
10/2006 - Current
Alamogordo Public Schools - Alamogordo , NMBehavioral Care Coordinator/Service Coordinator
  • Interview and evaluate clients, to include safety and risk assessments.
  • Develop treatments and casework programs averaging 250 patients.
  • Assess clients for abuse and neglect.
  • Coordinate patient care from pre-admission to post-discharge hospitalization follow-up to address patient needs.
  • Screen individuals for behavioral health, substance abuse, and rehabilitation needs.
  • Audit, Review and Authorize Single Case Agreements Contracts for providers to continue patient care.
  • Collaborate special projects and communicate with departmental and plan administrative staff to facilitate daily operations. Take part in Project management groups to simply workflow's for daily operations.
  • Intervene with both medical and behavioral providers to ensure optimal care for members.
09/2005 - 07/2006
DFPS/HHSC - City , STATEStatewide Intake Specialist/Texas Works Advisor
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls with tact and professionalism.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of operations.
  • Gathered and analyzed data for studies and reports, processed recommendations based on findings.
  • Served as the main point of contact to provide members with government benefit programs.
  • Achieved and developed goals, objectives, standards of performance, policies and procedures as part of an advisory team.
08/2003 - 08/2005
Eagle Pass Independent School District - City , STATEHistory Teacher
  • Successfully improved student participation inside and outside the classroom through integration of creative role-playing exercises.
  • Developed program to work with students and increase interest in higher learning.
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with District regulations and Board of Education goals.
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
  • Consistently received positive teacher evaluations.
  • Lead Student Council, group of students, to achieve the highest monetary funds through my leadership years.
Education
Grand Canyon UniversityCity, StateMaster of Science: Business Analytics
University of TexasCity, StateBachelor of Arts: Criminal Justice
Trainings

Cenpatico Training

-Motivational Interview August 2014 & August 2015,

-Service Coordination Training 2013, 2014 and 2015

-Leadership Course June 2014

Superior Health Plan Training

-Motivational Interview skills 2017, 2018, 2019

-Person Centered Training skills 2017, 2018, 2019

Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Grand Canyon University
  • University of Texas

Job Titles Held:

  • Behavioral Care Coordinator/Service Coordinator
  • Statewide Intake Specialist/Texas Works Advisor
  • History Teacher

Degrees

  • Master of Science : Business Analytics
    Bachelor of Arts : Criminal Justice

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