Beauty Salon Owner Operator Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced Cosmetologist with a passion for customer service and professionalism. I plan on applying Methods of Teaching to help create a new standard for rising Cosmetologists in the industry. Focusing on safety and sanitation, the art of design, client aquisition and retention, as well as how to level up as a professional.
Skills
Issue and conflict resolution
Contract development and management
Project management
People skills
Communication
Working collaboratively
Basic math
Leadership
Customer service
Friendly, positive attitude
Staff development
Licensed cosmetologist
Progress reporting
Methods of teaching certification
Clerical
Education and Training
Methods of Teaching Certificate: Cosmetology Education, Expected in 02/2018 Kenneth Shuler School Of Cosmetology And Nail Design - Columbia, SC GPA:
High School Diploma: , Expected in 05/1997 A.C.Flora High School - Columbia, SC GPA:
Cosmetology License: Cosmetology, Expected in Kenneth Shuler School Of Cosmetology And Nail Desi - Columbia, SC GPA:
: Nursing, Expected in University Of South Carolina - Columbia, SC GPA:
Experience
Licensed Cosmetologist, 08/2021 to Current Bankfinancial Corporation – Hazel Crest, IL,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Collected payment from customers and scheduled next appointments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Provided comprehensive hair treatments for various types of hair.
Washed, colored, cut and styled hair for high volume of clients daily.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Treated customers to shampooing and head massage to promote loyalty.
Evaluated client's hair and physical features to determine style and cut plans.
Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Retail Banker, 02/2021 to 03/2021 Smartfinancial, Inc. – Birmingham, AL,
Identified and resolved complex client service issues to deliver exceptional customer service.
Completed documentation for new accounts in alignment with bank policies and procedures.
Supported and managed promotional activities to increase bank exposure and reputation in local community.
Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Examined checks for identification and endorsement.
Balanced daily cash deposits and vault inventory with zero error rate.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Prepared official checks for customer and internal bank needs.
Verified amounts and integrity of every check or funds transfer.
Beauty Salon Owner/Operator Manager, 02/2007 to 08/2020 Wells Fargo(formally Wachovia Bank, NA) – City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Daily cash handling
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Evaluated store performance by receiving, analyzing and incorporating feedback from salon inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Led staff meetings for team of 7 to communicate professionalism and customer satifaction directives.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
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Resume Overview
School Attended
Kenneth Shuler School Of Cosmetology And Nail Design
A.C.Flora High School
Kenneth Shuler School Of Cosmetology And Nail Desi