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Beauty Salon Owner/Operator Manager Resume Example

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BEAUTY SALON OWNER/OPERATOR MANAGER
Summary

Skilled Service Specialist brings strong work ethic to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Adept at meeting new challenges, lending organization and honing attention to detail with experience in customer service and management.

Also, organized and detail-oriented with 20 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Professional Service Specialist adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Project management
  • People skills
  • Communication
  • Working collaboratively
  • Basic math
  • Leadership
  • Customer service
  • Friendly, positive attitude
  • Staff development
Experience
Company Name | City, StateBeauty Salon Owner/Operator Manager02/2007 - 08/2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Daily cash handling
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from salon inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Led staff meetings for team of 7 to communicate professionalism and customer satifaction directives.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
Company Name | City, StateCustomer Service Banker01/2002 - 09/2006
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Supported the Branch Manager and Teller line with daily operating procedures
  • Acted as an ambassador to assist in several bank mergers
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Processed sales referrals and promoted bank services and products
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Fulfilled diverse duties to provide customer service, operate money counters, maintain accounts and open new accounts.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Created and implemented new organization and filing system for account maintenance documents.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Served approximately 20 customers each shift, remaining composed and professional even in high-stress situations.
Company Name | City, StateTeller Manager03/2001 - 01/2002
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Counted as much as $750k in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Entered transactions into computer and issued customer receipts.
  • Prepared official checks for customer and internal bank needs.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
  • Controlled cash and carried out cash use forecasting to maximize availability while minimizing risk.
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
  • Created teller team schedules to maintain adequate staffing.
  • Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
  • Filed government-mandated reports related to large cash transactions and sale of monetary instruments.
  • Reviewed and approved transactions above limits and authority levels of teller staff.
  • Operated diverse range of mechanical and manual servicing equipment.
Company Name | City, StateBank Teller02/2000 - 03/2001
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Counted daily funds with manual and machine-assisted methods.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Explained bank services, financial products and applicable fees to customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education and Training
Kenneth Shuler School Of Cosmetology And Nail Design | City, StateMethods of Teaching Certificate in Cosmetology Education
Kenneth Shuler School Of Cosmetology And Nail Desi | City, StateCosmetology License in Cosmetology
University Of South Carolina | City, StateSome College (No Degree) in Nursing
A.C.Flora High School | City, StateHigh School Diploma
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Resume Overview

School Attended

  • Kenneth Shuler School Of Cosmetology And Nail Design
  • Kenneth Shuler School Of Cosmetology And Nail Desi
  • University Of South Carolina
  • A.C.Flora High School

Job Titles Held:

  • Beauty Salon Owner/Operator Manager
  • Customer Service Banker
  • Teller Manager
  • Bank Teller

Degrees

  • Methods of Teaching Certificate in Cosmetology Education
    Cosmetology License in Cosmetology
    Some College (No Degree) in Nursing
    High School Diploma

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