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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

To utilize my problem-solving, leadership development and business skills as a Field Manager for Sephora Inside JcPenney which will allow for continued personal and professional growth.

Accomplishments

Top LOVE score March 2018 SIJCP

Reduction in SHRINK 2017-2018 by 40%

Voted Fearless Leader 2017 for SIJCP District 8556

2018 Beauty Manager trainer for District  8556

Participated in multiple SIJCP Store Grand Openings and Re-Grand Openings 2017/2018

Voted "Most Inspirational Leader" by Store Manager peers at District meeting 2013- Kate Spade

"Most Memorable" Store Manager SMC 2013- Kate Spade

Successfully led New Store Outlet opening.-SKAGEN

Achieved TOP 100 Sales/ Angels of Excellence at VS in '07 and '08

Received vacation to San Diego @ Hotel Del Coronado, $600 in Tiffany gift cards, 2 trips to Victoria's Secret Fashion

Show received "Shopkeeper Award" for Holiday 08 and 09 – Voted on by Peer GM’s in 08 and by DM’s in 09- VS

Promoted 10 Associates to Key holder/Sales Leaders, 5 Key holder/Sales Leaders to Co-Manager/Department

Acting Area Manager LA for 3 locations - VS

Manager, 1 Co-Manager to Store Manager- VS

Top associate retention in Region 07-2009- VS

Successfully relocated store into newly remodeled space- VS

Led and participated in District/Regional Conference Calls while leaders were on PTO- VS

Promoted from ASM to SM in 2006- VS

Promoted to Supervisor summer of 2000- Tommy Hilfiger

Promoted to ASM 2002- Tommy Hilfiger

Wrote and rolled out training program for new associates within District - Tommy Hilfiger Outlet

Experience
04/2015 to Current
Beauty Manager/ Trainer Kroger – Groveport, OH,
  • District Beauty Manager trainer 2018
  • Reduced Shrink 40% 2017-2018
  • Top LOVE March 2018 SICJP
  • Top 3 COMP result April 2018 SIJCP
  • Fearless Leader award 2017
  • Led store remodel and re Grand Opening 05/2017


    •
    09/2014 to 04/2015
    Store Manager Kroger – Gunnison, CO,
  • Led team in 3 point Conversion lift through hiring, scheduling and coaching to customer centric culture
  • Optimize traffic to drive Sales and Comp performance above plan Oct-Dec
  • Led liquidation process through clear communication and retention of team in order to ensure smooth closing
  • of store and clearing of retail space.
    •
    03/2013 to 09/2014
    Store Manager Kroger – Hoffman Estates, IL,
  • Store Volume 9 million annual
  • Increased core staff count from 13 to 40 to provide right people, right place at the right time
  • Recruited and hired 2 Supervisors, 1 ASM and my replacement SM
  • increased store's 2013 raw conversion on the year from 16.0 to 18.5 by end of fiscal year vs previous year
  • Led multiple store inventories
  • Reduced shrink by 20% in 6 months time
  • Aided in promotion of Supervisor to ASM
  • Led multiple district conference calls when DM out of the business
  • Voted "Most Inspirational Leader" by my peers at a district SM conference
    •
    10/2010 to 10/2012
    Customer Experience Manager ASM Kroger – Huntsville, TX,
    • Store Volume 10 million annual
    • Store Staff count 80
    • Recruit, Interview, Hire and Train
    • Utilize TALEO to screen applicants and process background checks prior to hire
    • Conduct New Employee Orientations and paperwork to abide by all work labor laws
    • Scheduling
    • Loss Prevention Store Champion Received 95% on Compliance Audits
    • Utilize Microsoft Word, Office and Excel
    • Partnered in development of 2 sales associates to expert/management roles
    • Ensured MOD accountability through updating results and coaching to improved performance
    05/2010 to 10/2010
    Store Manager Tractor Supply – Shippensburg, PA,
  • Store Annual Volume 500,000
  • Store Staff associate count 8; 4 Managers
  • NEW STORE OPENING; managed process
  • Manage payroll and budget supply order
  • Market new store to surrounding business to gain exposure and build traffic
    •
    08/2004 to 05/2010
    Store Manager Victoria's Secret – City, STATE,
  • Store Annual Volumes Managed Ranged 3-12 million (managed 8 different locations within my career at VS)
  • Store Staff Counts ranged from 30-250 associates
  • Achieved TOP 100 Sale/ANGELS OF EXCELLENCE in Company '07 and '08
  • Won vacation to San Diego @ Hotel Del Coronado
  • Earned $600 in Tiffany gift cards
  • Won 2 trips to Victoria's Secret Fashion Show through all store contests
  • Given "Shopkeeper Award" for Holiday 08 and 09; Voted by Peer GM's in '08 and by DM's in '09
  • Promoted 10 Associates to Key holder/Sales Leaders, 5 Key holder/Sales Leaders to Co-Manager/Department Manager, 1 Co-Manager to Store Manager
  • Top associate retention in Region 2007-2009
  • Trained New Managers in the District
  • Scheduling Utilized ACES software
  • Facilitate and Lead continued Brand Education All Store and Leadership Meetings
  • Lead Brand Loyalty and achieved goals for Angel Credit Card.
  • Acting Area Manager 2007-2008 overseeing 3 locations
    •
    02/1999 to 04/2004
    Assistant Manager Tommy Hilfiger – City, STATE,
  • Store Annual Volume 3.5 million dollar
  • Store Staff Count 15-35
  • Head of Training, which involved the recruitment, interviewing, hiring, and training of new associates and management.
  • Developed specific training program for store
  • Head of Merchandising within store and aided with leadership within the region
  • Aided in the reduction of the store's shrink percent from 9% to 1.32%
  • Oversaw the arrest and prosecution of over ten shoplifters
  • Accountable for store's Supplies and Maintenance requests and orders.
  • Developed Weekly Business Recaps
  • Participated in weekly and monthly conference calls
  • Aided in the planning and completion of store inventories
  • Stock
    •
    Education
    Expected in 2002
    Associate Arts: Liberal Arts
     Ventura College - Ventura, CA
     GPA: GPA: 3.67

    Liberal Arts GPA: 3.67
    Expected in
    :
    - ,
    GPA: GPA: 3.4
    Skills

    POS, Store opening and closing procedures, Coaching, Performance Management, Brand loyalty/Credit, Customer Service, Fashion, Hiring best practices, HR, Leadership, Loss Prevention, Plan and execute engaging Meetings, Merchandising, Excel, Office, Microsoft Word, Payroll, Profit and Loss, Recruitment, Reporting, Selling, Scheduling, Associate and Leadership Development, Increase top line sales

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    Resume Overview

    School Attended

    • Ventura College

    Job Titles Held:

    • Beauty Manager/ Trainer
    • Store Manager
    • Store Manager
    • Customer Experience Manager ASM
    • Store Manager
    • Store Manager
    • Assistant Manager

    Degrees

    • Associate Arts

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