Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Talented Leader possessing in-depth knowledge of business and marketing, as well as advanced understanding of retail operations, building relationships and loss prevention processes. Personable and friendly with superb negotiation and presentation skills.
Skills
Process improvement
Strategic planning
Recruitment and talent development
Multi-store management
Talented multi-tasker
Critical thinker
Results-oriented
Customer relations
New product introductions
Inventory control
Customer-oriented
Managerial Courage
Work History
11/2013 to Current
Beauty ManagerHy-Vee – Pine Island, MN,
Maintaining the beauty products and training the staff on merchandise standards
Ensure 100% compliance on all educational sessions
Planning and implementing brand strategy to achieve customer satisfaction
Offering beauty services as well as developing the clients technique so they can take the product home and replicate
Driving business opportunities by conducting research on latest beauty products and fashion trends
Managing and delegating operational tasks to the staff
Recruiting the talent as well as scheduling related activities, including evaluating and maintaining the records of associates
Developed three Senior Education Consultants to the next level of managing their own stores
Consistently building the productivity of the store and ranking in the top 25 stores of the company - Based off of the growth, expanding the current location by 1500 square feet in Spring 2017
Built a Top 10 shrink audit template in August 2016 that is currently being used company wide
07/2011 to 11/2013
Store ManagerMcdonald's – Hollywood, FL,
Reduced and controlled company expenses by managing unnecessary expenses and controlling theft through customer engagement
Developed metrics and measured success in order to further penetrate the growth in the district as top volume store
Improved staff development by incorporating fun programs called FAVE FIVE and empowering the team to adapt in every situation
Although sales were declining in store and through out the company, we were able to gain return clients and beat overall company results
Consistently top 5 in monthly company contests
Immediately impacted store shrink and profit through identifying internal theft actions
Controlled operational processes through proper training and development
09/2007 to 04/2011
Store ManagerMcdonald's – Memphis, TN,
Opened two stores St. John's #32 and Tyson's Corner #71
Increased and maintained above company goals in sales, conversion and shrink
Spoke at companies Holiday Conference 2009 on Conversion performance and again in 2010 on Shrink performance
Assisted DM at yearly/ quarterly store manager meetings and hosted conference calls in his absence
Developed and promoted three associates who became managers of their own store
Assisted in the completion of the companies shrink program checklist, worked hand-in-hand with Loss Prevention Manager for more than two years
Assisted Loss Prevention in the rebuild of staff in two under performing stores for shrink and processes.
07/2003 to 06/2007
Store Manager - District Manager programClaire's Boutique – City, STATE,
Managed all areas of store operations while exceeding store goals.
Increased store sales, resulting top ranking in the company at 43 out of 1900
Managed the Southeast district, results increased nearly 10% in business
Assisted in 3 new store openings and the training of those 3 store managers
Through training and development, promoted nine team members to management positions
Increased client base for the store by gaining customer trust and providing exceptional service
Exceeded performance rating on annual reviews, as well as exceptional feedback from Regional Manager
Education
Expected in 2005
Associate of Science: Operations Manager Georgia Southern University - Statesboro, GA GPA:
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