Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Talented Leader possessing in-depth knowledge of business and marketing, as well as advanced understanding of retail operations, building relationships and loss prevention processes. Personable and friendly with superb negotiation and presentation skills.
  • Process improvement
  • Strategic planning
  • Recruitment and talent development
  • Multi-store management 
  • Talented multi-tasker
  • Critical thinker
  • Results-oriented
  • Customer relations
  • New product introductions
  • Inventory control
  • Customer-oriented​
  • Managerial Courage
Work History
11/2013 to Current
Beauty Manager Hy-Vee Pine Island, MN,
  • Maintaining the beauty products and training the staff on merchandise standards
  • Ensure 100% compliance on all educational sessions
  • Planning and implementing brand strategy to achieve customer satisfaction
  • Offering beauty services as well as developing the clients technique so they can take the product home and replicate
  • Driving business opportunities by conducting research on latest beauty products and fashion trends
  • Managing and delegating operational tasks to the staff
  • Recruiting the talent as well as scheduling related activities, including evaluating and maintaining the records of associates
  • Developed three Senior Education Consultants to the next level of managing their own stores
  • Consistently building the productivity of the store and ranking in the top 25 stores of the company - Based off of the growth, expanding the current location by 1500 square feet in Spring 2017
  • Built a Top 10 shrink audit template in August 2016 that is currently being used company wide

07/2011 to 11/2013
Store Manager Mcdonald's Hollywood, FL,
  • Reduced and controlled company expenses by managing unnecessary expenses and controlling theft through customer engagement
  • Developed metrics and measured success in order to further penetrate the growth in the district as top volume store
  • Improved staff development by incorporating fun programs called FAVE FIVE and empowering the team to adapt in every situation
  • Although sales were declining in store and through out the company, we were able to gain return clients and beat overall company results
  • Consistently top 5 in monthly company contests
  • Immediately impacted store shrink and profit through identifying internal theft actions
  • Controlled operational processes through proper training and development

09/2007 to 04/2011
Store Manager Mcdonald's Memphis, TN,
  • Opened two stores St. John's #32 and Tyson's Corner #71
  • Increased and maintained above company goals in sales, conversion and shrink
  • Spoke at companies Holiday Conference 2009 on Conversion performance and again in 2010 on Shrink performance   
  • Assisted DM at yearly/ quarterly store manager meetings and hosted conference calls in his absence
  • Developed and promoted three associates who became managers of their own store
  • Assisted in the completion of the companies shrink program checklist, worked hand-in-hand with Loss Prevention Manager for more than two years
  • Assisted Loss Prevention in the rebuild of staff in two under performing stores for shrink and processes.

07/2003 to 06/2007
Store Manager - District Manager program Claire's Boutique City, STATE,
  • Managed all areas of store operations while exceeding store goals.
  • Increased store sales, resulting top ranking in the company at 43 out of 1900
  • Managed the Southeast district, results increased nearly 10% in business 
  • Assisted in 3 new store openings and the training of those 3 store managers
  • Through training and development, promoted nine team members to management positions 
  • Increased client base for the store by gaining customer trust and providing exceptional service
  • Exceeded performance rating on annual reviews, as well as exceptional feedback from Regional Manager         

Expected in 2005
Associate of Science: Operations Manager
Georgia Southern University - Statesboro, GA

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Resume Overview

School Attended

  • Georgia Southern University

Job Titles Held:

  • Beauty Manager
  • Store Manager
  • Store Manager
  • Store Manager - District Manager program


  • Associate of Science

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