Responsive team leader with strong management/retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
Store growth planning
Leadership development
Creating marketing plans
Driving business growth
Creating store processes
Data management
Team building
Relationship building
Customer service
Problem resolution
Visual Merchandising
High energy leadership & motivation
Exceptional motivation and passion for work
Skilled in Microsoft Office Suite & Workday.
Experience
Beauty Department Manager, 06/2016 - Current Vive Family Support Program – Washington, DC,
Has been promoted 6 times within 4 years working for Nordstrom. Previous roles included: Beauty Advisor on Call, Clinique Beauty Advisor, Clinique Counter Manager, Assistant Beauty Department Manager (Annapolis, MD location), Assistant Beauty Department Manager (Tyson's Corner, VA location)
Achievements
Hand-picked as part of a leadership team to open the new Nordstrom SoNo Collection in Norwalk, CT. Recruited, hired and trained our opening team of 50 associates and 1 assistant manager for our beauty division. Drove business from 9% of stores total earnings to 15% in 5 months. Beat the stores total volume in Q3 and Q4 2020 finished Q4 with 17% increase to plan. Met and exceeded volume goals for events and months end performance several times throughout 2020. Won Cash Call recognition in Q3 & Q4
As ADM in Tyson's results management for $12.5M cosmetics department and team of 76 beauty advisors under my Department Manager. Executed #1 Trend Show on the East Coast, Spring 2019 $621K in Volume, and #1 Anniversary Sale in company History on the East Coast with $1.2M in Volume, Decreased shrink consistently to lowest record for department: 0.5%, executed multi-channel eventing platforms with Trunk Club
As ADM in Annapolis results management for $6.5M and productivity goals by developing and executing a business plan. Coached salespeople team of 38.
Driving My Business
Built and maintained strong vendor relationships to maximize business results including the scheduling and execution of vendor events and promotions
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Treated associates with fairness and respect, providing recognition of accomplishments.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Coached and promoted 2 counter managers to assistant department manager positions
Executed seasonal events both home-grown and company driven
Enrollment Director, 06/2012 - 11/2017 School Of Rock LLC – City, STATE,
Spearheaded new and proven recruitment practices using array of digital media, including web pages and social media to reach and enroll ideal prospective students.
Orchestrated and maintained active communication system with prospective students, parents and staff across two locations attaining enrollment goals. Organized admissions events, registration, information sessions and classroom shadowing.
Hired, trained and supervised 4 instructors.
Enrolled over 300 students across two schools
Was also a Vocal instructor and Show Director during tenure with School of Rock maintaining fully booked lesson/ rehearsal schedule for ages 10-18
Maintained scheduling for the lessons & rehearsals for Gambrills location
Ran Little Wing program for ages 3-5 and Rock 101 ages 5-8 in both Gambrills and Annapolis, MD locations.
Interim School Manager for Gambrills and Annapolis. MD locations for 6 months.
Workshop Coordinator, 01/2014 - 01/2015 Paper Source – City, STATE,
Meet personal and team sales goals
Design/order custom stationary for weddings, funerals, baby announcements, and events
Manage sales floor visual presentation
Coach sales team, develop productivity and run workshops
Education and Training
: Music Performance (Vocal), Expected in - Anne Arundel Community College - Arnold, MD GPA:
Minor in History
Music Study program mentored by Artistic Director of the Performing Arts Department, Douglas Byerly. 2009-2012
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