Effective Customer Service with 10+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional attending the customers. Smoothly manage workflow and optimize team strengths to meet service quotas.
Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
•Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options.
•Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
•Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
•Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
•Implements company asset protection procedures to identify and minimize profit loss.
•Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
•Has working knowledge of store systems and store equipment.
•Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
•Complies with all company policies and procedures; maintains respectful relationships with coworkers.
•Completes special assignments as assigned.
•Maintains knowledge of competition, new product/brand launches, and overall industry trends.
•Maintains professional appearance and image in compliance with company guidelines at all times.
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