My objective is to obtain a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employers. College West End Journal. Earned numerous awards for best employee. Consistently generated additional revenue through skilled sales techniques. Great customer-relation skills, impressive data-entry and clerical skills. Efficient in Microsoft Word, Outlook, Excel, Power Point, and Access. Strong research skills and creative problem solver. Developed listening skills. Excellent Communication and multitasking skills. Fast leaner with a wide range of practical skills. Extremely poised and courteous demeanor. Enthusiastic developer of great rapport with employees and clients. Energetic work attitude and great at executing tasks.
Microsoft Office proficiency
Meticulous attention to detail
Strong interpersonal skills
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Promoted to Phone Banker II after 6 months of employment.
Beauty ConsultantFeb 2012 to Apr 2015 Mary Kay － Bimringham, AL
Enpowered women by enhancing beauty inside and out.
Provided complimentary facials.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion.
Created PowerPoint presentations used for business development.
Created weekly and monthly reports and presentations.
Received and screened a high volume of internal and external communications, including email and mail.
Phone Banker IIJun 2013 to Jul 2014 Wells Fargo － Birmingham, AL
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Navigated computer applications in a Windows-based environment, including using search tools like Google and other company based websites to find information.
Sold products/services and achieved aggressive sales goals which were measured daily.
Thrived on customer interaction and never missed an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services.
Always handled each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
Provided other phone bankers with coaching and development.
Demonstrated self-motivation with a positive attitude and had the ability to work well on a team.
Also demonstrated strong listening, written and verbal communication skills.
Extremely receptive to coaching and feedback.
Exceeded goals and solve problems while working in a fast paced environment.
TELESALES REPRESENTATIVEJun 2012 to Jan 2013 AT&T Mobility － Birmingham, AL
Handled administrative aspects of the sale.
Drove revenue by communicating the benefits of all products offered to new and existing customers as appropriate.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Consistently achieved sales and customer service objectives.
Assisted in special projects assigned by supervisor and other duties as assigned by management.
Provided World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.
TELESALES REPRESENTATIVE IIINov 2010 to Jun 2012 SUNPOWER-NEXT ENERGY － Concord , CA
Made cold Calls to customers educating them about the benefits of installing solar panels.
Maintained a positive "I can help" attitude throughout each call.
Consistently overcame objection.
Met every sales quota each month.
Went above and beyond on each call.
Always maintained an "I can help" attitude.
Handled confidential paperwork and was responsible for coaching my team and other telesales representatives.
Bachelor of Arts, CommunicationsSTILLMAN COLLEGE － Tuscaloosa , AL
January 2008 Course Work:
Public Speaking, Communication and Technology.
Top 20% of class
Emphasis in English
Media History and Theory, Public Relations and Writing, Non-verbal Communication, Language Development, international and Cross-cultural communication and communication law.
Business Writing seminar
administrative, benefits, Business English, Business Law, coaching, Computer Applications, Critical Thinking, customer service, fast, features, law, Legal, listening, Litigation, marketing, Microsoft Excel, Windows, pricing, Public Relations, Public Speaking, sales, supervisor, phone, verbal communication skills, verbal Communication, websites, written