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Beauty Consultant Resume Example

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BEAUTY CONSULTANT
Summary

My objective is to obtain a position with a reputable company that has growth potential and will allow me to use my skill set and knowledge base that I have gained from my previous employers.

  • Wrote articles for StillmanCollege West End Journal.
  • Earned numerous awards for best employee.
  • Consistently generated additional revenue through skilled sales techniques.
  • Great customer-relation skills.
  • Efficient in Microsoft Word, Outlook, Excel, Power Point, and Access.
  • Strong research skills and creative problem solver. Developed listening skills.
  • Excellent Communication and multitasking skills.
  • Fast leaner with a wide range of practical skills.
  • Extremely poised and courteous demeanor. Enthusiastic developer of great rapport with employees and clients.
  • Energetic work attitude and great at executing tasks.
Highlights
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert
  • Dedicated to process improvement
  • Conflict resolution proficiency

  • Multi-channel contact center software
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
Accomplishments
  • Managed call flow for all calls in queue.
  • Exceeded corporate target for customer satisfaction for 3 months in a row.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience
Beauty Consultant
February 2012 to May 2015 Mary Kay － Birmingham, AL

Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Trained 3 new consultants quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Processed up to 15 customer orders per day. Tracked down sources of special products and services to meet customers' special needs.Trained new consultants on company customer service policies and service level standards.
Phone Banker
June 2013 to July 2014 Wells Fargo － Birmingham, AL
  • Navigated computer applications in a Windows-based environment, including using search tools like Google and other company based websites to find information.
  • Sold products/services and achieved aggressive sales goals which were measured daily.
  • Thrived on customer interaction and never missed an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services.
  • Always handled each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
  • Provided other phone bankers with coaching and development.
  • Demonstrated self-motivation with a positive attitude and had the ability to work well on a team.
  • Also demonstrated strong listening, written and verbal communication skills.
  • Extremely receptive to coaching and feedback.
  • Exceeded goals and solve problems while working in a fast paced environment.
TELESALES REPRESENTATIVE
June 2012 to February 2013 AT&T － Birmingham, AL
  • Handled administrative aspects of the sale.
  • Drove revenue by communicating the benefits of all products offered to new and existing customers as appropriate.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consistently achieved sales and customer service objectives.
  • Assisted in special projects assigned by supervisor and other duties as assigned by management.
  • Provided World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Demonstrated mastery of customer service call script within specified time frames.
TELESALES REPRESENTATIVE III
March 2010 to June 2012 SUNPOWER-NEXT ENERGY － Birmingham
  • Made cold Calls to customers educating them about the benefits of installing solar panels.
  • Maintained a positive "I can help" attitude throughout each call.
  • Consistently overcame objection.
  • Met every sales quota each month.
  • Went above and beyond on each call.
  • Always maintained an "I can help" attitude.
  • Handled confidential paperwork and was responsible for coaching my team and other telesales representatives.
Education
February 2013 STILLMAN COLLEGE

Course Work: Legal Terminology 1 & 2, Developing Critical Thinking Skills, Ethics and Professional Responsibility, U.s Court Systems, Business Law, Civil Litigation, Criminal Litigation, Microsoft Excel, Computer Applications, and Business English. Maintained 4.0 Grade Point Average August 2006- January 2008 Course Work: Public Speaking, Communication and Technology. Media History and Theory, Public Relations and Writing, Non-verbal Communication, Language Development, international and Cross-cultural communication and communication law. Maintained a 3.7 grade point average
Skills
  • Strong public speaker
  • Cash handling
  • Careful and active listener
  • Multi-tasking
  • Professional and friendly
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Resume Overview

Companies Worked For:

  • Mary Kay
  • Wells Fargo
  • AT&T
  • SUNPOWER-NEXT ENERGY

School Attended

  • STILLMAN COLLEGE

Job Titles Held:

  • Beauty Consultant
  • Phone Banker
  • TELESALES REPRESENTATIVE
  • TELESALES REPRESENTATIVE III

Degrees

  • February 2013

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